At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and a supportive team environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make an impact by ensuring transparency and value for money in housing services.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Service Charge Officer in Peterborough employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on transparency and customer satisfaction, our Service Charge Officer role provides the opportunity to make a meaningful impact within a large housing provider, while enjoying the benefits of a hybrid working model across vibrant locations like Peterborough, Boston, Rushden, or Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplius. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service charges and finance. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills and problem-solving abilities.
✨Tip Number 3
Show off your communication skills! Since this role involves customer interaction, be prepared to demonstrate how you can explain complex financial information clearly. Maybe even practice explaining a service charge process to a friend to get comfortable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Charge Officer in Peterborough
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’ll give you a clear idea of what we’re looking for in a Service Charge Officer and help you tailor your application to highlight your relevant experience.
Showcase Your Skills:When writing your application, don’t hold back on showcasing your skills! We want to see your strong knowledge of service charge processes and your excellent communication abilities. Use specific examples to demonstrate how you've successfully managed service charges or resolved customer queries in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you can find all the details about the role and our colleague benefits there!
How to prepare for a job interview at Amplius
✨Know Your Numbers
As a Service Charge Officer, you'll be dealing with finance and service charges daily. Brush up on your knowledge of service charge processes and legislation before the interview. Be ready to discuss how you've managed budgets and produced accounts in previous roles.
✨Communicate Clearly
Excellent communication is key for this role. Prepare examples of how you've explained complex financial information to customers or colleagues in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to engage stakeholders effectively.
✨Show Your Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of specific instances where you've tackled challenges related to service charges or customer queries. Highlight your approach to finding solutions and how you maintained high levels of customer satisfaction.
✨Familiarise Yourself with the Company
Research Amplius and understand their mission and values. Knowing about their housing portfolio and the services they provide will help you tailor your responses during the interview. Show enthusiasm for their work and how you can contribute to their goals.
