At a Glance
- Tasks: Oversee high-quality repairs and ensure customer satisfaction in homes.
- Company: Join Amplius, a company dedicated to excellent service and community impact.
- Benefits: Competitive salary, car allowance, and a supportive work environment.
- Other info: Home-based role with site visits and great team collaboration.
- Why this job: Make a real difference in people's homes while developing your skills.
- Qualifications: Building-related qualification or relevant experience required.
As a Repairs Surveyor, you’ll oversee the delivery of high-quality repair and void services, making sure all work meets Amplius standards while creating a positive experience for customers. If you’re passionate about excellent service and making a meaningful difference to people’s homes, this could be the perfect role for you.
Salary: £44,858.80 per year (plus car allowance of £2,750.28)
Contract: Permanent, full time
Your week: 36.25hrs Monday - Friday 9am – 5.15pm
Location: Home-based with site visits across Amplius’ central region 4 days per week, as well as monthly team days at the Peterborough office.
Snapshot of your role:
- Identify and manage property defects in customer homes, ensuring repairs are completed to a high standard.
- Carry out inspections and surveys, providing clear written reports and recommending the best solutions.
- Review and respond to customer complaints, ensuring issues are addressed promptly and promises are kept.
- Monitor contractor and service performance, including KPIs such as first-time fix, customer satisfaction and completion times.
- Undertake quality checks on completed works, ensuring compliance with health & safety, building regulations and internal standards.
- Work collaboratively across teams, contributing to the overall performance of our homes and improving the customer repair experience.
What we’re looking for:
- A building-related qualification or relevant professional experience.
- Strong understanding of housing repairs, maintenance and common building defects.
- Confident at carrying out surveys, diagnosing issues and recommending solutions.
- Excellent communication skills with a customer-focused mindset.
- High attention to detail with strong report-writing and record-keeping skills.
- Ability to work independently, manage a varied caseload and meet deadlines.
A full UK driving license is essential for this role. DBS clearance is required for this role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 4 June
Interviews: 8th, 10th and 12th June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Repairs Surveyor in Peterborough employer: Amplius
Amplius is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact the quality of homes for our customers. With a competitive salary, car allowance, and the flexibility of home-based work combined with site visits, you will enjoy a balanced work-life environment while being part of a dedicated team that values excellence in service delivery. Join us to make a meaningful difference in people's lives and advance your career in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Surveyor in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Repairs Surveyor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of housing repairs and common building defects. We want you to be able to showcase your expertise and confidence when discussing how you can improve customer experiences.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows that you’re genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website for the best chance at landing that Repairs Surveyor gig. We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there!
We think you need these skills to ace Repairs Surveyor in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Repairs Surveyor role. Highlight your building-related qualifications and any relevant experience in housing repairs to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for excellent service and how you can make a difference in people’s homes. Be sure to mention your customer-focused mindset and attention to detail.
Showcase Your Communication Skills:As a Repairs Surveyor, communication is key! In your application, demonstrate your ability to write clear reports and respond to customer complaints effectively. We want to see how you handle challenges with a positive attitude.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and common building defects. Be ready to discuss specific examples from your experience where you've successfully diagnosed issues and recommended solutions. This will show that you’re not just familiar with the theory, but you can apply it in real-world situations.
✨Customer Focus is Key
Since this role is all about creating a positive experience for customers, think of instances where you've gone above and beyond to resolve customer complaints or improve their experience. Prepare to share these stories during the interview to demonstrate your customer-focused mindset.
✨Show Off Your Communication Skills
As a Repairs Surveyor, you'll need to communicate clearly and effectively. Practice explaining complex ideas simply and concisely. You might even want to prepare a short report or summary of a past project to showcase your report-writing skills during the interview.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as first-time fix rates and customer satisfaction scores. Be prepared to discuss how you've monitored or improved these metrics in previous roles, as this will highlight your ability to contribute to the overall performance of the team.
