At a Glance
- Tasks: Manage aftercare for new homes, ensuring customer satisfaction and timely repairs.
- Company: Join Amplius, a leading housing provider making a difference in communities.
- Benefits: Enjoy a competitive salary, hybrid work, and a supportive team environment.
- Other info: Great career growth opportunities in a dynamic and impactful role.
- Why this job: Be the key contact for customers, resolving issues and enhancing their home experience.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high-volume, fast-paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
- DBS clearance is required for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
New Build Aftercare Coordinator in Peterborough employer: Amplius
Amplius is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to delivering quality housing services across the Midlands, East, and Southeast of England, employees benefit from a hybrid working model, competitive salary, and a collaborative environment where their contributions directly impact the community. Join us in making a difference while enjoying a fulfilling career as a New Build Aftercare Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work with aftercare or defect management. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for your interviews by brushing up on NHBC processes and customer service best practices. We want you to shine, so practice answering common questions and think of examples that showcase your experience in managing defects and coordinating with teams.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are genuinely interested in joining our team at Amplius.
We think you need these skills to ace New Build Aftercare Coordinator in Peterborough
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, give the job description a good read. It’ll help you understand what we’re looking for in a New Build Aftercare Coordinator and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to showcase your strong customer service background. Share specific examples of how you've handled enquiries or resolved issues in previous roles to demonstrate your skills.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about aftercare in housing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Before the interview, make sure you understand the role of a New Build Aftercare Coordinator. Familiarise yourself with NHBC standards and defect management processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries or resolved issues in the past. Highlight your experience in high-volume environments and how you maintained a positive attitude under pressure.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. You might want to give specific examples of how you've coordinated with different stakeholders, like contractors and internal teams, to ensure timely completion of projects. This will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of defects you might encounter, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
