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- Tasks: Manage a residential scheme, ensuring residents' welfare and fostering community spirit.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Competitive salary, on-site accommodation, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic and caring team.
- Why this job: Live on-site and create a positive impact in your community every day.
- Qualifications: Customer-focused with strong communication skills and basic digital proficiency.
The predicted salary is between 23000 - 27000 £ per year.
In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.
As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.
Your week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)
Location: Marlborough Court – Nottingham, NG2 6BY
Snapshot of your role
- Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
- Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
- Take on the management of service delivery, with particular attention to housing management and maintenance issues.
- Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
- Working independently as a lone worker with support from colleagues and management.
What we’re looking for
- Customer focused background with the ability to actively listen to customers and seek win/win solutions.
- High level of commitment to providing efficient and caring services to our Amplius customers.
- Basic digital skills (Microsoft Office etc).
- Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
- Previous experience in being able to resolve conflict and remain impartial and professional.
A full UK driving license and access to a vehicle is essential for this role to visit our customers.
Please read the attached Job Description before applying so you get the full scope of the role.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Residential Scheme Manager in Nottingham employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Scheme Manager in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Amplius. Check out their website and social media to understand their values and community initiatives. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to managing a residential scheme. Think about scenarios where you've successfully resolved conflicts or fostered community spirit. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show off your people skills! As a Residential Scheme Manager, you'll be working closely with residents. During your interview, share examples of how you've actively listened to customers and found win/win solutions. This will highlight your customer-focused background and commitment to providing caring services.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Amplius team!
We think you need these skills to ace Residential Scheme Manager in Nottingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Residential Scheme Manager and help you tailor your application to highlight your relevant skills and experiences.
Showcase Your Customer Focus: Since this role is all about ensuring residents' welfare and comfort, make sure to emphasise your customer-focused background. Share examples of how you've actively listened to customers and resolved issues in the past – it’ll show us you’re the right fit!
Highlight Your Communication Skills: Excellent communication is key in this role. In your written application, don’t forget to showcase your verbal and written communication skills. Use clear and concise language, and if you have any experience in negotiation or conflict resolution, be sure to mention it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amplius
✨Know the Community
Before your interview, take some time to research the community you'll be managing. Understand the demographics, needs, and any ongoing issues. This will show your potential employer that you're genuinely interested in the role and ready to engage with residents.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've demonstrated excellent customer service skills. Highlight situations where you actively listened to customers and found win/win solutions. This is crucial for a Residential Scheme Manager role.
✨Demonstrate Conflict Resolution Skills
Think of specific instances where you've successfully resolved conflicts or handled difficult situations. Be ready to discuss how you remained impartial and professional, as this will be key in managing resident relationships.
✨Familiarise Yourself with Digital Tools
Brush up on your Microsoft Office skills, especially if you haven't used them recently. Being comfortable with digital tools will help you manage documentation and communication effectively, which is essential for this role.