At a Glance
- Tasks: Lead customer insight initiatives to enhance services and improve customer experiences.
- Company: Join Amplius, a forward-thinking organisation focused on customer engagement.
- Benefits: Enjoy a competitive salary, hybrid work, and great colleague benefits.
- Other info: Opportunity for career growth in a dynamic and collaborative environment.
- Why this job: Make a real difference by shaping how we listen to our customers.
- Qualifications: Experience in customer insight and strong analytical skills required.
The predicted salary is between 37000 - 45000 £ per year.
Hybrid - Milton Keynes, Rushden, Peterborough or Boston office
£53,200 per year
Permanent, Full-Time
Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers. You'll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes.
Your week: 36.25 hours - Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office
Please Note: Travel will be required across all Amplius offices
Snapshot of your role:
- Lead the delivery and continuous improvement of Amplius Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation.
- Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making.
- Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes.
- Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups.
- Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting.
- Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement.
What we're looking for:
- A professional housing qualification at CIH Level 4 or equivalent.
- Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors.
- Strong knowledge of customer segmentation, insight frameworks and engagement methodologies.
- Experience delivering insight, reporting and dashboards to influence strategic decision-making.
- Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements.
- Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach.
Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
Customer Insight, Voice and Influence Manager in Northampton employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive team environment where our Estates Maintenance Operatives can thrive. With ongoing training and development opportunities, generous pension contributions, and the provision of a company van and equipment, we ensure our employees feel valued and equipped to make a real difference in the Milton Keynes community. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to creating attractive neighbourhoods.
