Assistant Debt Advisor in Northampton

Salary: £33,500 plus car allowance of £2,665 per year. Contract: Permanent, full time. Your week: 36.25 hours Monday to Friday 8.45am to 5pm. Location: Hybrid with a weekly presence in our Rushden office.

Looking to make a real difference in people's lives? As an Assistant Debt Advisor at Amplius, you'll support customers in managing debt, boosting income, and building long-term financial stability. Working alongside experienced Debt Advisors, you'll provide tailored advice on less complex cases while learning to assist with more challenging ones - all delivered with empathy, professionalism, and full regulatory compliance. In return, this role offers the opportunity to develop your skills, gain professional accreditation in regulated debt advice, and make a tangible impact on customers' financial wellbeing and tenancy sustainment. The role involves regular travel across the central region, primarily covering areas from Rushden up to Birmingham. For this reason, a full UK driving licence and access to your own vehicle is essential.

Snapshot of your role:

• Provide tailored debt advice to customers, assessing their financial situation, liability, and future goals while ensuring fairness and compliance with standards.
• Prepare and explain debt solutions, including insolvency and Breathing Space schemes, ensuring customers understand implications.
• Offer guidance on income maximisation, budgeting, money management, and debt prioritisation.
• Manage a small caseload, liaising with creditors, external agencies, and internal colleagues to implement agreed solutions.
• Maintain accurate, up-to-date case notes and deliver advice in writing to meet regulatory requirements.
• Build trusting, non-judgemental relationships, identifying wider needs and signposting to additional support services.
• Collaborate with colleagues, participate in training, and develop professional knowledge towards full debt advice accreditation.

What you'll need to thrive:

• Experience supporting customers in financial difficulty and providing advice on debt, budgeting, and financial wellbeing, helping them achieve positive outcomes.
• Ability to manage casework, keep accurate records and follow procedures with attention to detail.
• Understanding of debt advice principles, income maximisation, and budgeting, with awareness of debt solutions such as DMPs, DROs, IVAs, and bankruptcy.
• Knowledge of data protection, confidentiality, safeguarding, and the Breathing Space scheme.
• Strong communication, listening, negotiation, and advocacy skills, able to explain complex information clearly.
• Organised and dependable, able to work independently or as part of a team and manage time effectively under pressure.
• Compassionate and non-judgemental, emotionally resilient and committed to continuous learning and professional development.

DBS clearance is required for this role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing Date: 6 April. Phone screening: 14 April. Interviews: 21 April.