At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a leading housing provider making a positive impact in communities.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and ethical standards.
- Why this job: Be part of a team that values transparency and customer satisfaction in housing services.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we're looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You'll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Salary: £35,224 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role
- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
What we're looking for
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May
Phone screening: 5 June
Interviews in Peterborough: 9 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Service Charge Officer in Milton Keynes employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on delivering quality services across the Midlands, East, and Southeast of England, employees benefit from a hybrid working model, competitive salary, and a commitment to continuous improvement, making it a rewarding place to build a meaningful career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors, especially those who work at Amplius. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for your interview by brushing up on service charge processes and legislation. We want you to be able to explain complex financial info clearly, so practice makes perfect!
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used it in past roles, especially in relation to service charge budgets and accounts. We love seeing candidates who are tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Amplius team and making a difference.
We think you need these skills to ace Service Charge Officer in Milton Keynes
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in a Service Charge Officer, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! Tailor it to highlight your experience in service charges and finance. Use keywords from the job description to show us you’re the perfect fit for the role.
Show Off Your Communication Skills:Since this role involves a lot of customer communication, make sure your application reflects your ability to explain financial info clearly. We want to see examples of how you’ve engaged with customers or stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can keep track of your application status easily!
How to prepare for a job interview at Amplius
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and financial management. Be prepared to discuss specific examples from your experience where you've successfully managed budgets or resolved financial queries. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to prepare a few scenarios where you had to clarify service charges to customers. This will demonstrate your ability to engage effectively with stakeholders.
✨Collaborate Like a Pro
The job requires working closely with various teams, so think of examples where you've successfully collaborated with others. Highlight your teamwork skills and how you’ve built effective relationships in previous roles. This will show that you’re a team player who can contribute positively to their collaborative environment.
✨Stay Ethical and Proactive
Amplius values high ethical standards and a proactive approach. Prepare to discuss how you've handled compliance issues or improved processes in your past roles. Showing that you prioritise integrity and continuous improvement will resonate well with the interviewers.
