At a Glance
- Tasks: Support the delivery of 1,000 new homes and manage customer aftercare.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and great colleague benefits.
- Other info: Dynamic role with opportunities for career growth in a supportive team.
- Why this job: Make a real impact by ensuring positive aftercare experiences for new homeowners.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high-volume, fast-paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May. Interviews in Peterborough: 8 June.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
New Build Aftercare Coordinator in Milton Keynes employer: Amplius
Amplius is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to delivering quality housing services across the Midlands, East, and Southeast of England, our team enjoys a hybrid working model, competitive salary, and comprehensive benefits, all while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Amplius, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a New Build Aftercare Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence in handling defect-related enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Amplius team.
We think you need these skills to ace New Build Aftercare Coordinator in Milton Keynes
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for and can help you tailor your application to show us why you’re the perfect fit!
Show Off Your Experience:Make sure to highlight any relevant experience you have in housing, construction, or customer service. We want to see how your background aligns with the role of New Build Aftercare Coordinator, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts well. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Familiarise yourself with the NHBC standards and defect management processes. Being able to discuss these confidently will show that you understand the role and can hit the ground running.
✨Customer Service is Key
Prepare examples from your past experiences where you've excelled in customer service, especially in high-pressure situations. Highlight how you resolved issues quickly and effectively, as this is crucial for the New Build Aftercare Coordinator role.
✨Showcase Your Organisational Skills
Think of specific instances where you successfully managed multiple stakeholders or projects at once. Be ready to explain how you prioritised tasks and met deadlines, as this will demonstrate your ability to handle the demands of the job.
✨Practice Your Communication
Since you'll be communicating across various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to get comfortable with different communication styles.
