At a Glance
- Tasks: Help customers settle in, respond to emergencies, and coordinate support services.
- Company: Join Amplius, a leading housing provider making a real difference in people's lives.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible working culture with a focus on collaboration and community impact.
- Why this job: Empower others to live independently while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong admin skills, and a full UK driving licence required.
The predicted salary is between 28936 - 28936 £ per year.
Amplius is dedicated to empowering our customers to live independently. As a Life24 Advisor, you will play a key role in making this happen. You will assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing.
Salary: From April 1st, £28,936.78 per annum
Contract: Full Time, Permanent
Your week: 36.25 hours per week, Monday to Friday 8.45am - 5:00pm
Out of Hours availability required once in every 6 weeks
Location: Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire
Snapshot of Your Role:
- Help new customers settle into the scheme and local area.
- Respond to emergency calls, including 24-hour response service participation.
- Maintain regular contact with customers and build rapport within schemes.
- Conduct property viewings and ensure customers understand support services.
- Assist customers in raising and monitoring property repairs.
- Carry out risk assessments and monthly Health & Safety compliance checks.
- Ensure high standards of scheme presentation, cleanliness, and noticeboard updates.
- Maintain accurate customer records and ensure contact details are up to date.
- Conduct equipment checks, arrange repairs, and manage stock levels.
- Raise safeguarding referrals and monitor ongoing cases.
- Liaise professionally with Amplius partners and external agencies.
What We're Looking For:
- Experience using tailored computer systems, smartphones, and tablets.
- Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams.
- Strong administrative skills to maintain accurate customer records.
- Experience working both independently and as part of a team.
- Ability to plan and manage workload with minimal supervision.
- Previous experience in a customer-facing role.
- Excellent listening and problem-solving abilities.
- Understanding of GDPR and customer confidentiality.
- Flexible approach to change and new challenges.
- Experience of lone working in a dynamic environment.
- Confident using Teams for chat, meetings, collaboration, and screen sharing.
- A full UK driving license, access to own vehicle and willingness to travel is essential for this role.
- Enhanced DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing Date: Friday 10th April 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
Why join Amplius?
At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We are a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Life24 Advisor in Milton Keynes employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive team environment where our Estates Maintenance Operatives can thrive. With ongoing training and development opportunities, generous pension contributions, and the provision of a company van and equipment, we ensure our employees feel valued and equipped to make a real difference in the Milton Keynes community. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to creating attractive neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Life24 Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplius. Understand their mission and values, especially how they empower customers to live independently. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your responses! Think about the key skills mentioned in the job description, like customer service and problem-solving. Prepare examples from your past experiences that showcase these skills, so you can impress them during the interview.
✨Tip Number 3
Show your flexibility! Since the role involves regular travel and adapting to new challenges, be ready to discuss how you’ve successfully managed change in previous jobs. This will demonstrate that you’re the right fit for their dynamic environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Amplius site. It’s the best way to ensure your application gets seen by the right people, and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Life24 Advisor in Milton Keynes
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’ll help you understand what Amplius is looking for in a Life24 Advisor and how you can tailor your application to match those needs.
Show Off Your Skills:Make sure to highlight your experience with customer service and any relevant tech skills. We want to see how your background fits with the role, so don’t hold back on showcasing your strengths!
Be Personal and Authentic:When writing your application, let your personality shine through. We’re looking for someone who can connect with our customers, so a friendly and genuine tone will go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Amplius
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Life24 Advisor role. Familiarise yourself with the key responsibilities like responding to emergency calls and conducting property viewings. This will help you articulate how your skills and experiences align with what Amplius is looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share specific examples from your past experiences where you've successfully assisted customers. Highlight your problem-solving abilities and how you’ve built rapport in previous roles to demonstrate your fit for the position.
✨Demonstrate Tech Savviness
Amplius is looking for someone proficient in MS Office and comfortable using tailored computer systems. Brush up on your tech skills and be prepared to discuss how you've used these tools in your previous jobs. Maybe even mention a time when technology helped you improve service delivery.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Life24 Advisor might face. This shows your genuine interest in the role and helps you assess if Amplius is the right fit for you.
