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- Tasks: Lead a team to provide top-notch financial support and advice to customers.
- Company: Join Amplius, a forward-thinking organisation focused on financial wellbeing.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them manage their finances.
- Qualifications: Experience in welfare benefits advice and strong leadership skills required.
- Other info: Dynamic role with a focus on teamwork and customer impact.
The predicted salary is between 36000 - 54000 £ per year.
As a Financial Wellbeing Manager at Amplius, you'll lead our Welfare Benefits Team to deliver high-quality, person-centred financial support to customers. The role ensures a person-centred, holistic approach to support services by working closely with the Payment Support Team, external partners, and internal stakeholders to ensure customers can maximise income, pay their rent, and sustain their tenancy.
Salary: £45,000
Contract: Permanent
Your week: 36.25 (Mon - Fri 8:45am - 5:00pm)
Location: Hybrid - weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office
Snapshot of your role:
- Lead, support and performance-manage the Welfare Benefits Team to deliver high-quality advice and outcomes
- Manage a reduced complex-case caseload to maintain specialist expertise and support tribunal work
- Carry out benefit checks, support applications, complete reconsiderations and represent at appeals
- Work collaboratively across teams and agencies to provide joined-up support for customers in financial difficulty
- Monitor performance, analyse trends and produce reports on income gained and tenancy sustainment impact
- Ensure advice is legally accurate, empathetic and compliant with safeguarding, data protection and equality standards
What we're looking for:
- Advice qualifications such as Citizens Advice Adviser Training, IMA Certificate in Money Advice Practice or equivalent
- Substantial experience delivering specialist welfare benefits advice in a regulated or social housing setting
- Experience managing or supervising an advice or support team
- Strong knowledge of welfare benefits law including Universal Credit, PIP, Housing Benefit and ESA
- Excellent communication skills with ability to motivate and support staff
- Organised, self-motivated and confident handling complex customer situations
Desirable:
- CIH Level 3 or NVQ Level 3 in Housing or Customer Services
- Experience delivering training or awareness sessions
- Data analysis skills to interpret service trends and outcomes
- Experience using CRM systems such as Microsoft Dynamics
A full UK driving licence, access to own car and willingness to travel is required. DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline:
- Closing: 22nd February
- Phone Screens: 2nd March
- Interviews: 9th March
Important: We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Financial Wellbeing Manager in Milton Keynes employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Wellbeing Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector and let them know you're on the hunt for a Financial Wellbeing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Amplius and their approach to financial wellbeing. Think about how your experience aligns with their values and be ready to share specific examples of how you've led teams or managed complex cases in the past.
✨Tip Number 3
Show off your skills! If you have any data analysis experience, make sure to highlight it during your conversations. Being able to interpret service trends and outcomes is a big plus for this role, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Financial Wellbeing Manager in Milton Keynes
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’s crucial to understand what we’re looking for in a Financial Wellbeing Manager so you can tailor your application accordingly.
Showcase Your Experience: Highlight your relevant experience in delivering welfare benefits advice and managing teams. We want to see how your background aligns with the role, so don’t hold back on sharing your achievements!
Be Person-Centred: Since this role is all about providing person-centred support, make sure to reflect that in your application. Use examples that demonstrate your empathy and ability to work collaboratively with customers and teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits law, especially Universal Credit, PIP, Housing Benefit, and ESA. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Leadership Skills
As a Financial Wellbeing Manager, you'll be leading a team. Be ready to share examples of how you've successfully managed or supported a team in the past. Highlight your experience in motivating staff and handling complex customer situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult cases. Think of specific examples from your past work where you provided high-quality, person-centred support and how you navigated challenges.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Remember to listen actively during the interview, as this will demonstrate your empathy and understanding of customer needs.
