At a Glance
- Tasks: Manage customer enquiries and provide top-notch administrative support across various channels.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on continuous learning and teamwork.
- Why this job: Be the frontline hero in enhancing customer satisfaction and driving service improvements.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 22800 - 34800 £ per year.
£28,300 per annum (9‑month Fixed Term Contract)
Location: Milton Keynes office based
Your week: 36.25 hours Monday–Friday 8:45 am–5 pm
Snapshot of the role:
- Ensure compliance with the Regulator of Social Housing Consumer Standards, policies, procedures and agreed SLAs.
- Manage and resolve customer enquiries across multiple channels (digital, social media, telephone and in person), maintaining accurate and transparent records.
- Deliver a professional, customer‑focused front‑line and reception service, supporting the Contact Centre during peak periods.
- Monitor dashboards and workflows, allocating and escalating tasks to ensure cases and repairs are completed within SLAs.
- Provide efficient administrative support across the organisation, including data entry, document management, finance processing and compliance‑related tasks.
- Maintain high‑quality customer records and systems, supporting reporting, data protection and regulatory requirements.
- Promote a customer‑first culture by identifying service improvements, sharing knowledge and contributing to continuous improvement in customer satisfaction.
What we’re looking for:
- Proven experience in a busy customer service or administrative role, handling enquiries across multiple channels.
- Strong ability to manage workloads effectively, meeting performance targets and SLAs in a fast‑paced environment.
- Experience maintaining accurate customer records, case‑management systems and administrative processes.
- Excellent verbal and written communication skills, with a professional, empathetic and customer‑focused approach.
- Confident IT user, with good knowledge of Microsoft Office and the ability to quickly learn new systems.
- Positive, resilient and flexible team player, committed to high‑quality service, continuous learning and improvement.
We do not provide visa sponsorship; you must be eligible to work in the UK.
Closing: 4th January 2026
Phone screening: 8th January 2026
Interviews: 12th January 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact us and we’ll be in touch to support you with any questions, queries or conundrums!
Customer Contact Administrator in Milton Keynes employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive team environment where our Estates Maintenance Operatives can thrive. With ongoing training and development opportunities, generous pension contributions, and the provision of a company van and equipment, we ensure our employees feel valued and equipped to make a real difference in the Milton Keynes community. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to creating attractive neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Administrator in Milton Keynes
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Contact Administrator, especially your customer service skills.
✨Tip Number 3
Be ready to showcase your tech skills! Since the role requires good IT knowledge, brush up on Microsoft Office and any other relevant software. You might even want to mention specific tools you've used in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Contact Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, ensure your application is clear and professional. Use a friendly tone that reflects your customer-focused approach, just like we do at StudySmarter!
Highlight Your IT Proficiency:Mention your experience with Microsoft Office and any other relevant systems. We love tech-savvy candidates who can adapt quickly, so let us know how you’ve used technology to improve customer service in the past.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Amplius
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Contact Administrator role. Familiarise yourself with the key responsibilities like managing customer enquiries and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries across different channels. Highlight your ability to remain professional and empathetic, especially in challenging situations. This will illustrate your fit for a customer-focused role.
✨Demonstrate Your IT Proficiency
Since the role requires confident IT skills, be ready to discuss your experience with Microsoft Office and any other relevant systems. If you’ve quickly learned new software in the past, share that too! This shows your adaptability and readiness to tackle the tech side of the job.
✨Emphasise Teamwork and Flexibility
The job calls for a positive and resilient team player. Be prepared to talk about how you've contributed to team success in previous roles and how you handle workload pressures. Sharing your commitment to continuous improvement and high-quality service will resonate well with the interviewers.
