Complaint Resolution Officer Hybrid - Milton Keynes, Rushden or Boston £35,224 per year Permanent, Full-Time Join Amplius as a Complaint Resolution Officer, where you'll investigate complaints, support fair outcomes, and help improve our services. Working closely with colleagues, contractors and customers, you'll make sure every complaint is handled with empathy, transparency and in line with the highest service standards. Salary: £35,224 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 9am to 5pm Location: Hybrid - weekly office presence in Milton Keynes, Rushden or Boston with occasional travel for meetings or training. Office-based 5 days per week during initial training. You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role * Investigate customer complaints, gathering evidence and working with colleagues and contractors to achieve fair outcomes. * Provide clear, empathetic updates to customers throughout the complaint process. * Ensure complaints are managed within agreed timescales and in line with service standards and regulatory requirements. * Maintain accurate complaint records, monitor actions and manage compensation where appropriate. * Identify lessons learned from complaints and share feedback to support service improvements. * Build positive relationships with teams, contractors and stakeholders while promoting a strong complaints culture. What you’ll need to thrive in this role * Experience handling complex or escalated complaints within social housing, public services or a regulated sector. * Understanding of complaint handling best practice and the Housing Ombudsman’s Complaint Handling Code. * Strong communication and investigation skills, with the ability to handle sensitive situations fairly and professionally. * Ability to manage a busy caseload, prioritise work and maintain accurate records. * A customer-focused and resilient approach, with strong problem-solving skills and a commitment to equality and continuous improvement. Important - DBS clearance and right to work in the UK are essential requirements. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 19 October We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference
Locations
Complaint Resolution Officer in Milton Keynes, Walton employer: Amplius
Amplius is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where compliance professionals can thrive. With a hybrid working model across Milton Keynes, Rushden, Peterborough, or Boston, employees enjoy flexibility while benefiting from comprehensive colleague perks and opportunities for professional development. Join us to make a meaningful impact in compliance and regulation within a dynamic team dedicated to maintaining high standards and fostering a positive compliance culture.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Resolution Officer in Milton Keynes, Walton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Amplius, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Complaint Resolution Officer at Amplius.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Amplius
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
