At a Glance
- Tasks: Manage customer enquiries and support the sales process in a fast-paced environment.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic office environment with a focus on teamwork and continuous improvement.
- Why this job: Be the first point of contact for customers and help shape their journey.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 32012 - 32012 £ per year.
£32,012.40 per annum
Office-based within our Boston office.
Permanent, Full Time
Do you have experience managing high volumes of customer enquiries in a busy, fast-paced environment? As a New Build Sales Coordinator at Amplius, you'll act as the first point of contact for new enquiries, working closely with colleagues and partners to keep the customer journey moving smoothly from first enquiry through to completion.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Based at our Boston office
Snapshot of your role:
- Manage all incoming sales enquiries across phone, email, website portals and agents, ensuring timely and high-quality responses
- Qualify and allocate enquiries to Sales Officers, maintaining clear oversight of progress and next steps
- Act as the first point of contact for customers, providing accurate information and setting clear expectations
- Maintain and update CRM systems, ensuring accurate data capture, lead progression and consistent use across teams
- Support the full sales process, including documentation, legal administration and post-completion tasks such as CORE Digital submissions
- Assist with scheme launches, marketing activity and maintaining property listings across relevant portals
- Monitor enquiry pipelines, track performance and support reporting, audits and continuous improvement activity
What you'll need to thrive in this role:
- Experience managing high volumes of customer enquiries within a structured, process-driven environment
- Strong understanding of customer journeys, lead management and service standards
- Experience providing administrative support in a busy office setting
- Confidence using CRM systems and databases to manage workflows and track performance
- Excellent communication skills, with the ability to handle sensitive or complex queries professionally
- Strong organisational skills with the ability to prioritise, manage competing demands and meet deadlines
- High attention to detail, particularly in data entry, record keeping and document management
- A proactive, team-focused approach, with the ability to stay calm under pressure and adapt to changing priorities
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 10 June
Interviews: 19 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
New Build Sales Coordinator in Lincoln employer: Amplius
Amplius is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a New Build Sales Coordinator in our Boston office, you'll benefit from a collaborative environment where your contributions are valued, alongside competitive salary and comprehensive colleague benefits. Join us in making a meaningful impact on people's lives while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Sales Coordinator in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Amplius, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales coordination. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace New Build Sales Coordinator in Lincoln
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’ll help you understand what we’re looking for and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:Since this role is all about managing customer enquiries, make sure to showcase your experience in handling high volumes of queries. Use specific examples to demonstrate how you've kept things running smoothly in a busy environment.
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accurate data and keep everything organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Amplius
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the New Build Sales Coordinator role. Familiarise yourself with the key responsibilities like managing customer enquiries and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling high volumes of customer enquiries and maintaining service standards. Practise your responses, focusing on specific examples from your past experience that demonstrate your skills and how you can contribute to the team.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be ready to discuss how you prioritise tasks and manage competing demands. You could even bring a brief example of a time when you successfully juggled multiple responsibilities to illustrate your point.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking performance, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
