At a Glance
- Tasks: Coordinate aftercare for new homes, resolving defects and ensuring customer satisfaction.
- Company: Join Amplius, a leading housing provider making a difference in communities.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a chance to impact thousands of lives through quality housing.
- Why this job: Be the key contact for customers, making their home experience smooth and positive.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you'll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Salary: £32,369.82 per year
Contract: Permanent, full time
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes)
- Strong customer service background in a high-volume, fast-paced environment
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams
- Strong organisation skills with the ability to manage priorities and meet SLA targets
- DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May
Interviews in Peterborough: 8 June
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
New Build Aftercare Coordinator in Lincoln employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on delivering quality housing services across the Midlands, East, and Southeast of England, employees benefit from a hybrid working model, competitive salary, and opportunities to make a meaningful impact in the community. Join a dedicated team of over 1,300 colleagues committed to enhancing lives through affordable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Lincoln
✨Tip Number 1
Get to know the company! Research Amplius and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a New Build Aftercare Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence in handling enquiries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what to highlight during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace New Build Aftercare Coordinator in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housing, construction, or aftercare. We want to see how your skills match the role of New Build Aftercare Coordinator, so don’t be shy about showcasing your customer service background!
Showcase Your Communication Skills:Since you'll be the first point of contact for defect-related enquiries, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively communicated with customers and stakeholders in the past.
Highlight Your Organisational Skills:As a New Build Aftercare Coordinator, you'll need to juggle multiple tasks and priorities. Make sure to mention any experiences where you successfully managed competing demands or met tight deadlines. We love a well-organised candidate!
Apply Through Our Website:To maximise your chances, make sure you apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you understand the role of a New Build Aftercare Coordinator inside out. Familiarise yourself with NHBC standards and defect management processes. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to resolve issues quickly and effectively, as this is key to ensuring a positive aftercare experience.
✨Get Comfortable with CRM Systems
If you have experience using Microsoft Dynamics or similar CRM systems, make sure to mention it. Be prepared to discuss how you've used these tools to log and track cases, as this will demonstrate your organisational skills and attention to detail.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as dealing with multiple stakeholders or managing tight deadlines. Practising your responses to these situations can help you articulate your problem-solving skills and ability to prioritise effectively during the interview.
