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- Tasks: Engage customers to shape services and drive continuous improvement.
- Company: Amplius, a forward-thinking organisation focused on customer voice.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by amplifying customer voices in decision-making.
- Qualifications: Experience in customer engagement and strong communication skills.
- Other info: Join a dynamic team with a commitment to transparency and accountability.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Influence and Engagement Officer at Amplius, you will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and decisions. You will help us meet the Regulator of Social Housing's Transparency, Influence and Accountability standard by developing effective engagement, insight and feedback mechanisms that drive continuous improvement.
Snapshot of your role:
- Coordinate and evidence customer engagement and influence activities in line with regulatory standards.
- Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
- Use research methods such as surveys, focus groups and journey mapping to capture customer insight.
- Analyse feedback and produce clear, evidence-based reports, including psychographic segmentation.
- Share 'You said, we did' updates and work with Communications to increase engagement across channels.
- Use insight from engagement and satisfaction data to shape service design, strategy and decision-making.
What we're looking for:
- Experience in customer engagement, consultation or insight roles within housing, public or community sectors.
- Ability to design, deliver and analyse engagement activities such as surveys, panels and focus groups.
- Skilled in producing evidence-based reports and recommendations to support service improvement.
- Strong communication and facilitation skills to engage diverse and underrepresented groups.
- Understanding of the Transparency, Influence and Accountability standard and customer engagement best practice.
- Knowledge of research and insight methods, including qualitative and quantitative analysis.
Desirable:
- Experience managing customer satisfaction frameworks or continuous feedback programmes.
- Experience using digital engagement tools, CRM systems or survey platforms.
- Knowledge of best practice and emerging trends in tenant engagement.
- Experience with performance measurement, reporting or data visualisation tools.
DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline:
- Closing: 16th February
- Virtual Interviews: 26th February
Important: We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Customer Influence and Engagement Officer in Lincoln employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Influence and Engagement Officer in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Amplius and their customer engagement strategies. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Influence and Engagement Officer, you'll need to engage with diverse groups. Role-play potential scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some insightful questions for your interview. This not only shows your enthusiasm but also helps you gauge if the role aligns with your values and career goals. Think about how you can contribute to their customer influence framework!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Influence and Engagement Officer in Lincoln
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us you’re the perfect fit!
Show Off Your Experience: When you’re writing your application, make sure to highlight any relevant experience you have in customer engagement or insight roles. We want to see how your skills align with what we need, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure your key achievements stand out. We appreciate straightforward communication, especially when it comes to evidence-based reports!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amplius
✨Know Your Customer Engagement Basics
Before the interview, brush up on your understanding of customer engagement principles, especially in the housing sector. Familiarise yourself with the Transparency, Influence and Accountability standard, as this will show that you’re serious about the role and understand its importance.
✨Prepare Evidence-Based Examples
Think of specific instances where you've successfully designed or delivered engagement activities like surveys or focus groups. Be ready to discuss how you analysed feedback and produced reports that led to service improvements. This will demonstrate your practical experience and analytical skills.
✨Showcase Your Communication Skills
As a Customer Influence and Engagement Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on a past project to showcase your facilitation skills and ability to engage diverse groups.
✨Research the Company Culture
Get to know Amplius and their approach to customer engagement. Understanding their values and recent initiatives can help you tailor your responses and show that you’re genuinely interested in contributing to their mission. Plus, it’ll give you some great questions to ask at the end!
