At a Glance
- Tasks: Manage aftercare for 1,000 new homes, resolving defects and ensuring customer satisfaction.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on positive community impact.
- Why this job: Be the first point of contact, making a real impact on customer experiences.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you'll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high-volume, fast-paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
- DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May. Interviews in Peterborough: 8 June.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Locations
New Build Aftercare Coordinator in Lincoln, Lincolnshire employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on delivering quality housing solutions across the Midlands, East, and Southeast of England, employees benefit from a hybrid working model, competitive salary, and a commitment to making a positive impact in the community. Join us in a role where your contributions directly enhance customer satisfaction and help shape the future of housing.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work at Amplius. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by brushing up on NHBC standards and defect management processes. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and contractors, being clear and responsive is key. Try role-playing scenarios with friends to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace New Build Aftercare Coordinator in Lincoln, Lincolnshire
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’ll help you understand what we’re looking for in a New Build Aftercare Coordinator and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to showcase your strong customer service background. Share specific examples of how you've handled enquiries or resolved issues in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Familiarise yourself with the NHBC standards and defect management processes. Being able to discuss these confidently will show that you understand the role and can hit the ground running.
✨Customer Service is Key
Prepare examples of how you've handled customer enquiries in the past, especially in high-pressure situations. Highlight your communication skills and ability to resolve issues quickly, as this is crucial for the New Build Aftercare Coordinator role.
✨Show Your Organisational Skills
Think of specific instances where you've successfully managed multiple stakeholders or projects. Be ready to explain how you prioritised tasks and met deadlines, as this will demonstrate your ability to handle the fast-paced environment at Amplius.
✨Get Familiar with Dynamics CRM
If you have experience with Microsoft Dynamics or similar CRM systems, be prepared to discuss it. If not, do a bit of research on how CRM systems work and be ready to express your willingness to learn quickly.
