At a Glance
- Tasks: Lead the daily operations of our Gainsborough housing support service and inspire your team.
- Company: Join Amplius, a leading housing provider with a collaborative culture.
- Benefits: Enjoy flexible hybrid working, professional growth, and the chance to make a real difference.
- Other info: Be part of a dynamic team with opportunities for career advancement.
- Why this job: Empower customers and shape services that promote independence and wellbeing.
- Qualifications: Experience in housing support, strong leadership skills, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
As a Service Manager at Amplius, you’ll take ownership of the day-to-day running of our Gainsborough HRS service, ensuring the delivery of safe, high-quality, person-centred support for our customers. You’ll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing.
Contract: Fixed Term – 12 months
- Lead the day-to-day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements.
- Deliver a safe, person-centred service where customers receive support aligned to their assessed needs and personal goals.
- Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action.
- Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer-focused.
- Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery.
- Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to Amplius financial procedures.
Knowledge of housing-related support services, particularly homelessness.
- Understanding of regulatory standards, professional boundaries and safeguarding requirements.
- Ability to manage anti-social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service.
- Awareness of basic building maintenance and health & safety responsibilities.
- Competent use of Microsoft Office systems including Word, Excel and Outlook.
- Experience of line management within a care, housing or support environment.
- A full UK driving licence, access to own car and willingness to travel is required.
This position requires an Enhanced with Barred Lists DBS check.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options.
Locations
Service Manager Housing Support Services in Gainsborough, Lincolnshire employer: Amplius
Amplius is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a collaborative work culture, flexible hybrid working options, and a commitment to delivering high-quality, person-centred support, you will have the opportunity to make a meaningful impact in the lives of our customers while developing your leadership skills in a supportive environment. Join us in Gainsborough, where you can lead a dedicated team and contribute to shaping the future of housing support services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Housing Support Services in Gainsborough, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Amplius and understanding their values. Think about how your experience aligns with their mission of promoting independence and wellbeing. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and ensuring compliance. Use specific examples that highlight your ability to inspire and support others in a care or housing environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Amplius and contributing to our mission.
We think you need these skills to ace Service Manager Housing Support Services in Gainsborough, Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing support services. We want to see how your skills align with the role of Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills:As a Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've inspired and managed teams in the past, and how you’ve ensured compliance and quality in service delivery.
Highlight Regulatory Knowledge:Familiarity with regulatory standards is key for this role. Make sure to mention any experience you have with compliance, safeguarding, and risk management processes. We want to know you can keep our services safe and high-quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Amplius!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you brush up on your knowledge of housing-related support services, especially around homelessness. Familiarise yourself with the regulatory standards and safeguarding requirements that are crucial for the role. This will show that you're not just interested in the position but also understand the responsibilities that come with it.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so it's essential to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, particularly in care or housing environments. Highlight your ability to inspire and motivate others while maintaining high service standards.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing anti-social behaviour or handling complaints. Think through your approach to these scenarios beforehand, focusing on how you would apply Positive Behaviour Support and empower customers. This will help you articulate your problem-solving skills effectively.
✨Get Comfortable with Tech
Since the role requires competent use of Microsoft Office systems, make sure you're familiar with Word, Excel, and Outlook. You might be asked about how you would use these tools in your day-to-day tasks, so having a few examples ready can really set you apart from other candidates.
