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For Companies At a Glance
- Tasks: Enhance customer engagement and shape services through meaningful feedback.
- Company: A leading housing organisation in Greater Lincolnshire.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by influencing customer experiences and service designs.
- Qualifications: Experience in customer engagement and strong analytical communication skills.
- Other info: Join a dynamic team dedicated to improving community services.
The predicted salary is between 36000 - 60000 £ per year.
A housing organization in Greater Lincolnshire is seeking a Customer Influence and Engagement Officer. In this hybrid role, you will strengthen customer engagements, ensuring meaningful opportunities for feedback and service shaping.
Candidates should possess relevant experience in customer engagement roles and have strong analytical and communication skills. The position involves utilizing research methods to enhance service designs and reporting on customer insights.
Applications close on February 16th.
Customer Influence & Engagement Lead employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Influence & Engagement Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work in customer engagement roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to influence customer engagement in past roles. This will help you stand out during interviews.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual conversations, being able to articulate your thoughts clearly is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Influence & Engagement Lead
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let your enthusiasm for customer engagement shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Highlight Relevant Experience: Make sure to showcase any relevant experience you have in customer engagement roles. We’re looking for specific examples of how you’ve successfully gathered feedback and shaped services based on customer insights.
Be Analytical and Insightful: Since the role involves utilising research methods, don’t forget to mention your analytical skills. Share how you’ve used data to inform decisions and improve customer experiences in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity before the deadline on February 16th!
How to prepare for a job interview at Amplius
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies. Be ready to discuss specific methods you've used in previous roles to gather feedback and shape services. This shows you understand the importance of customer influence in service design.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in your past roles. Whether it's through surveys, focus groups, or other research methods, be ready to explain how your analytical skills have led to improved customer experiences.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your examples.
✨Research the Organisation
Familiarise yourself with the housing organisation's mission and values. Understanding their approach to customer engagement will allow you to tailor your answers and demonstrate your genuine interest in contributing to their goals.
