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- Tasks: Engage customers to shape services and drive continuous improvement.
- Company: Join Amplius, a forward-thinking organisation focused on customer voice.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by amplifying customer voices in decision-making.
- Qualifications: Experience in customer engagement and strong communication skills.
- Other info: Dynamic role with potential for impactful contributions and career advancement.
The predicted salary is between 35604 - 49700 £ per year.
Permanent, Full Time. Hybrid weekly presence required in Boston office. Boston, Lincolnshire (Hybrid Working)
Salary: £35,604.40
You will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and decisions. You will help us meet the Regulator of Social Housings Transparency, Influence and Accountability standard by developing effective engagement, insight and feedback mechanisms that drive continuous improvement.
What you’ll do:
- Coordinate and evidence customer engagement and influence activities in line with regulatory standards.
- Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
- Use research methods such as surveys, focus groups and journey mapping to capture customer insight.
- Analyse feedback and produce clear, evidence-based reports, including psychographic segmentation.
- Share You said, we did updates and work with Communications to increase engagement across channels.
- Use insight from engagement and satisfaction data to shape service design, strategy and decision-making.
What We’re Looking For:
- Experience in customer engagement, consultation or insight roles within housing, public or community sectors.
- Ability to design, deliver and analyse engagement activities such as surveys, panels and focus groups.
- Skilled in producing evidence-based reports and recommendations to support service improvement.
- Strong communication and facilitation skills to engage diverse and underrepresented groups.
- Understanding of the Transparency, Influence and Accountability standard and customer engagement best practice.
- Knowledge of research and insight methods, including qualitative and quantitative analysis.
Desirable:
- Experience managing customer satisfaction frameworks or continuous feedback programmes.
- Experience using digital engagement tools, CRM systems or survey platforms.
- Knowledge of best practice and emerging trends in tenant engagement.
- Experience with performance measurement, reporting or data visualisation tools.
DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline:
- Closing: 16 February
- Virtual Interviews: 26 February
Important: We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Customer Influence and Engagement Officer employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Influence and Engagement Officer
✨Tip Number 1
Get to know the company inside out! Research Amplius and understand their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the key responsibilities of the Customer Influence and Engagement Officer role. Practice answering common questions and have examples ready that showcase your skills in customer engagement and insight.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Influence and Engagement Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with details about what we’re looking for and can help you tailor your application to show us why you’re the perfect fit!
Showcase Your Experience: When writing your application, highlight your relevant experience in customer engagement or insight roles. Use specific examples that demonstrate how you've successfully engaged with customers and improved services in the past.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key skills and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you understand the role of a Customer Influence and Engagement Officer inside out. Familiarise yourself with the Transparency, Influence and Accountability standard, and be ready to discuss how your experience aligns with it. This shows you're not just interested in the job, but that you genuinely care about making a difference.
✨Showcase Your Skills
Prepare examples of your past work in customer engagement or insight roles. Think about specific projects where you designed surveys or facilitated focus groups. Be ready to explain how these experiences have equipped you to deliver and improve the Customer Influence Framework at Amplius.
✨Engage with Insight
Since this role involves analysing feedback and producing reports, brush up on your analytical skills. Bring along a sample report or two that you've created in the past. This will demonstrate your ability to turn data into actionable insights, which is crucial for shaping service design and strategy.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview about their current engagement strategies. This shows you're proactive and genuinely interested in contributing to their mission.
