At a Glance
- Tasks: Manage customer complaints and ensure a smooth resolution process.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and impactful organisation.
- Why this job: Be the voice for customers and help improve their experience with your skills.
- Qualifications: Experience in administration or customer service with strong organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
Do you have experience in administration or customer service? If you're organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you.
As a Complaint Administrator at Amplius, you'll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way.
Your week: 36.25 hours - Monday to Friday 9am to 5pm
Location: Hybrid, with up to three days per week in our Milton Keynes or Rushden office.
Snapshot of your role:
- Route complaints to the appropriate colleagues and support the progression of complaints through different stages.
- Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support.
- Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions.
- Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially.
- Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately.
- Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaints.
What you'll need to thrive in this role:
- Experience in an administration, coordination, or customer service role.
- Experience handling customer information accurately and confidentially, while following established processes.
- Strong organisational skills with excellent attention to detail and the ability to manage deadlines.
- Clear written and verbal communication skills, with a professional and customer-focused approach.
- Confidence using IT systems, databases, and Microsoft Office applications.
- A calm professional, and empathetic approach with dealing with customers who may be dissatisfied or frustrated.
Important: Right to work in the UK is an essential requirement. We do not provide sponsorship.
Closing: 9 August Video interview: 10-13 August Interviews in Rushden: 18 August
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Complaint Administrator employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive team environment where our Estates Maintenance Operatives can thrive. With ongoing training and development opportunities, generous pension contributions, and the provision of a company van and equipment, we ensure our employees feel valued and equipped to make a real difference in the Milton Keynes community. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to creating attractive neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amplius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amplius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaint Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amplius:Your cover letter is your chance to shine! Tell us why you want to work at Amplius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amplius!
How to prepare for a job interview at Amplius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
