At a Glance
- Tasks: Lead a team delivering assistive technology services to enhance customer independence and wellbeing.
- Company: Join Amplius, a leading housing provider making a positive impact across the Midlands and Southeast.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Dynamic work environment with a focus on innovation and service improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and customer-focused roles; relevant qualifications required.
The predicted salary is between 34000 - 40000 £ per year.
As an Assistive Technology Team Leader at Amplius, you'll lead a dedicated team delivering person-centred services, driving performance, supporting colleagues, and working with partners to provide high-quality minor adaptation and assistive technology services that promote customer independence, safety and wellbeing.
Your week: 36.25 hours - Monday to Friday 8.45am to 5pm
Location: Hybrid, with a weekly presence in our Rushden or Peterborough office.
Snapshot of your role:- Lead the day-to-day delivery of the Assistive Technology Team and Independent Living Advisors, ensuring safe, efficient, high-quality services.
- Manage, coach and develop team members through recruitment, induction, supervision, performance management and wellbeing support.
- Monitor team performance, workloads and KPIs, taking action to maintain service standards and improve performance.
- Carry out and oversee Trusted Assessor assessments, recommending assistive technology, telecare and minor adaptations that support customer independence.
- Oversee customer services including telecare installations, equipment management, service reviews and fault resolution.
- Ensure compliance through accurate record keeping, safeguarding, risk management, audits and adherence to policies and legislation.
- Build strong relationships with internal teams and external partners while supporting service improvements, innovation and new ways of working.
- Trusted Assessor Level 3 or 4 qualification (or equivalent) and GCSE Maths and English (Grade 4/C or above, or equivalent).
- Experience leading and developing teams in a customer-focused environment.
- Experience managing performance, workloads and service delivery against targets.
- Experience delivering person-centred services in a customer-facing role.
- Strong leadership, coaching, communication, organisational and problem-solving skills.
- Good administrative and IT skills, including Microsoft Office and Teams, with the ability to maintain accurate records.
- Knowledge of GDPR, safeguarding and Health & Safety requirements.
- The ability to work independently, prioritise competing demands and make confident decisions while remaining professional, resilient and customer focused.
Important: Enhanced DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing: 9 August Interviews in Rushden: 17 August
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Assistive Technology Team Leader in Cambridge employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive team environment where our Estates Maintenance Operatives can thrive. With ongoing training and development opportunities, generous pension contributions, and the provision of a company van and equipment, we ensure our employees feel valued and equipped to make a real difference in the Milton Keynes community. Join us to enjoy a fulfilling role that not only enhances your skills but also contributes to creating attractive neighbourhoods.
