At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Be part of a team that values transparency and customer satisfaction in housing services.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Snapshot of your role:- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Service Charge Officer in Boston employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on transparency and customer satisfaction, our Service Charge Officers play a vital role in enhancing the lives of our residents while enjoying a competitive salary and flexible hybrid working arrangements across our offices in Peterborough, Boston, Rushden, or Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Boston
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Let them know you're on the lookout for a Service Charge Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Amplius and understand their values and services. Be ready to discuss how your experience aligns with their mission of delivering excellent service and value for money. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your communication skills. As a Service Charge Officer, you'll need to explain financial information clearly. Try mock interviews with friends or family, focusing on how you’d handle customer queries about service charges. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Amplius team. Get your application in before the deadline and make sure to highlight your relevant skills!
We think you need these skills to ace Service Charge Officer in Boston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in a Service Charge Officer, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! Tailor it to highlight your experience in service charges, finance, and customer communication. We want to see how you can bring value to our team, so make it personal!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Use clear and concise language, and don’t forget to explain any financial info in a way that’s easy to understand.
Apply Through Our Website:We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need there too!
How to prepare for a job interview at Amplius
✨Know Your Numbers
Make sure you brush up on your service charge processes and financial management skills. Be ready to discuss specific examples of how you've handled budgets or resolved discrepancies in the past. This will show that you have the expertise needed for the role.
✨Communicate Clearly
Since this role involves a lot of customer communication, practice explaining complex financial information in simple terms. You might even want to prepare a few scenarios where you successfully helped a customer understand their service charges.
✨Collaborate Like a Pro
Think about times when you've worked with different teams, like Finance or Housing. Be prepared to share how you built those relationships and contributed to successful outcomes. This will highlight your teamwork skills, which are crucial for this position.
✨Stay Ethical and Proactive
Showcase your commitment to high ethical standards and continuous improvement. Prepare examples of how you've identified areas for improvement in previous roles and what steps you took to implement changes. This will demonstrate your proactive approach to your work.
