At a Glance
- Tasks: Manage customer enquiries and support the sales process in a fast-paced environment.
- Company: Join Amplius, a leading housing provider making a difference in people's lives.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a thriving company.
- Why this job: Be the first point of contact for customers and help shape their journey.
- Qualifications: Experience in customer service and strong organisational skills required.
Office-based within our Boston office. Permanent, Full Time.
Do you have experience managing high volumes of customer enquiries in a busy, fast-paced environment? As a New Build Sales Coordinator at Amplius, you’ll act as the first point of contact for new enquiries, working closely with colleagues and partners to keep the customer journey moving smoothly from first enquiry through to completion.
Your week: 36.25 hours Monday – Friday 9am – 5.15pm
Location: Based at our Boston office
Snapshot of your role:- Manage all incoming sales enquiries across phone, email, website portals and agents, ensuring timely and high-quality responses.
- Qualify and allocate enquiries to Sales Officers, maintaining clear oversight of progress and next steps.
- Act as the first point of contact for customers, providing accurate information and setting clear expectations.
- Maintain and update CRM systems, ensuring accurate data capture, lead progression and consistent use across teams.
- Support the full sales process, including documentation, legal administration and post-completion tasks such as CORE Digital submissions.
- Assist with scheme launches, marketing activity and maintaining property listings across relevant portals.
- Monitor enquiry pipelines, track performance and support reporting, audits and continuous improvement activity.
- Experience managing high volumes of customer enquiries within a structured, process-driven environment.
- Strong understanding of customer journeys, lead management and service standards.
- Experience providing administrative support in a busy office setting.
- Confidence using CRM systems and databases to manage workflows and track performance.
- Excellent communication skills, with the ability to handle sensitive or complex queries professionally.
- Strong organisational skills with the ability to prioritise, manage competing demands and meet deadlines.
- High attention to detail, particularly in data entry, record keeping and document management.
- A proactive, team-focused approach, with the ability to stay calm under pressure and adapt to changing priorities.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 10 June. Interviews: 19 June. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
New Build Sales Coordinator in Boston employer: Amplius
Amplius is an exceptional employer, offering a supportive and dynamic work environment in our Boston office. With a strong focus on employee growth and development, we provide comprehensive training and opportunities for advancement within our large team of over 1,300 colleagues. Our commitment to making a positive impact on people's lives is reflected in our collaborative culture and the meaningful work we do in providing affordable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Sales Coordinator in Boston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplius. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to managing customer enquiries and CRM systems. Think about specific examples from your past experiences that highlight your skills and how they align with the role of New Build Sales Coordinator.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you prioritise tasks and manage competing demands. Use real-life scenarios to demonstrate your ability to stay calm under pressure and keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace New Build Sales Coordinator in Boston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in a New Build Sales Coordinator, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! Tailor it to highlight your experience managing customer enquiries and any relevant skills that match our needs. A personalised cover letter can really help us see why you’d be a great fit for the team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Use clear, concise language and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Amplius
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the New Build Sales Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer enquiries and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling high volumes of customer enquiries and maintaining service standards. Prepare specific examples from your past experience that demonstrate your skills in these areas. This will help you articulate your fit for the role effectively.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be ready to discuss how you prioritise tasks and manage competing demands. You could even bring a brief example of a time when you successfully juggled multiple responsibilities, which will illustrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking performance, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
