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- Tasks: Support and develop IT infrastructure, ensuring systems are secure and high-performing.
- Company: Join Amplius, a forward-thinking company focused on digital resilience.
- Benefits: Competitive salary, hybrid work model, and opportunities for continuous learning.
- Why this job: Make a real impact in IT while working with cutting-edge technologies.
- Qualifications: Relevant IT training or experience and strong problem-solving skills.
- Other info: Dynamic role with opportunities for career growth and development.
As an Infrastructure Technician at Amplius, you'll play a key role in supporting and developing our on-premise and cloud-based IT infrastructure. You'll help ensure our systems are secure, reliable and high-performing, providing effective third-line support while contributing to a safe, stable and resilient digital environment for colleagues and customers.
Salary: £38,950.04
Contract: Permanent
Your week: 36.25 (Mon - Fri 8am - 4.15pm or 9am - 5.15pm)
Location: Hybrid - weekly presence required in Boston office
Snapshot of your role:
- Provide third line effective support, resolving escalated incidents within agreed service levels.
- Monitor systems proactively, addressing issues early and responding to cybersecurity alerts.
- Maintain and support on-premise and cloud infrastructure including servers, networks and communications systems.
- Assist with configuration, installations, updates and infrastructure maintenance, including occasional out-of-hours work.
- Maintain accurate documentation and support the knowledge transfer to IT support teams.
- Travel to remote sites when needed to resolve technical issues that cannot be handled remotely.
What we're looking for:
- Relevant IT training or experience with a strong interest in infrastructure technical development.
- Sound understanding of IT support problem-solving techniques and root-cause analysis.
- Experience working with networks, communications systems, installations and infrastructure troubleshooting.
- Strong integrity, professional communication and ability to translate technical issues for non-technical audiences.
- Self-motivated, committed to continuous learning and adaptable to changing priorities.
Desirable:
- MCSA Office 365 / Microsoft 365 Certified Administrator Expert (or working towards).
- Microsoft Azure Fundamentals certification (or working towards).
- Experience with enterprise tools such as Citrix, SCCM/Endpoint Manager, Hyper-V, Sophos, Azure, MS SQL, Zscaler, Rubrik/DPM, UniFi, Tenable etc.
- Experience working in a 2nd/3rd line technical role.
A full UK driving licence, access to own car and willingness to travel to remote sites is required.
Please read the attached Job Description before applying so you understand the full scope of the role.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Infrastructure Technician in Boston employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technician in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with current employees at Amplius. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common questions for Infrastructure Technicians and practice your answers. Make sure you can explain your technical skills in a way that even your grandma would understand – it shows you can communicate effectively with non-techies.
✨Tip Number 3
Show off your passion for continuous learning! Mention any relevant courses or certifications you’re pursuing, like MCSA or Azure Fundamentals. It’ll demonstrate your commitment to staying ahead in the tech game.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Amplius team.
We think you need these skills to ace Infrastructure Technician in Boston
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Technical Skills: When writing your application, don’t hold back on showcasing your technical skills and experience. Mention any relevant IT training or certifications you have, especially those related to infrastructure support, as they’ll catch our eye!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and how they relate to the role. Remember, we want to see how you can contribute to our team without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Amplius
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT infrastructure. Be prepared to discuss your experience with networks, servers, and cloud systems. Familiarise yourself with the tools mentioned in the job description, like Azure and SCCM, so you can confidently answer any technical questions.
✨Showcase Problem-Solving Skills
Since the role involves third-line support, be ready to share examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving techniques effectively.
✨Communicate Clearly
You'll need to translate technical jargon for non-technical colleagues, so practice explaining complex concepts in simple terms. During the interview, focus on clear and professional communication to show that you can bridge the gap between tech and non-tech audiences.
✨Be Ready to Discuss Continuous Learning
This role requires a commitment to ongoing development, so be prepared to talk about any certifications you're pursuing or relevant training you've completed. Highlight your adaptability and eagerness to learn new technologies, as this will resonate well with the interviewers.
