Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer engagement initiatives and analyse feedback to enhance housing services.
- Company: A leading housing agency in the UK focused on community impact.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by amplifying customer voices in housing services.
- Qualifications: Experience in customer engagement and strong communication skills required.
- Other info: Join a dynamic team dedicated to improving community services.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing agency in the UK is seeking a Customer Influence and Engagement Officer to enhance customer voice and improve services. This hybrid role requires expertise in customer engagement and research methods, along with strong communication skills to connect with diverse communities.
Responsibilities include:
- Coordinating engagement activities
- Analyzing feedback
- Producing reports to drive service improvements
Eligible candidates must ensure compliance with Transparency, Influence and Accountability standards and be eligible to work in the UK.
Housing Customer Insight & Engagement Lead in Boston employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Insight & Engagement Lead in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer engagement. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your experience with customer feedback and engagement strategies. Make it clear how you can enhance their services.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to housing agencies through our website and express your interest in roles that align with your expertise in customer insight and engagement.
✨Tip Number 4
Prepare for interviews by researching the agency’s current engagement practices. Bring ideas to the table on how you can improve their customer voice initiatives. This shows you're not just interested, but also invested in their mission!
We think you need these skills to ace Housing Customer Insight & Engagement Lead in Boston
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let us see your enthusiasm for enhancing customer voice. Share examples of how you've successfully engaged with diverse communities in the past. This will help us understand your commitment to improving services.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without unnecessary fluff, so we can quickly see why you’re a great fit.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Housing Customer Insight & Engagement Lead. Mention the key responsibilities from the job description and how your background aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Amplius
✨Know Your Customer Engagement Strategies
Familiarise yourself with various customer engagement methods and be ready to discuss how you've successfully implemented them in the past. Think about specific examples where your strategies led to improved customer satisfaction or service delivery.
✨Research the Housing Agency
Dive deep into the agency's mission, values, and recent initiatives. Understanding their approach to customer voice and service improvement will help you tailor your responses and show that you're genuinely interested in their work.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to customer feedback and engagement. Practise articulating your thought process and decision-making skills in these scenarios to demonstrate your problem-solving abilities.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be prepared to showcase your ability to connect with diverse communities. Share examples of how you've effectively communicated complex information to different audiences, ensuring clarity and understanding.
