At a Glance
- Tasks: Provide top-notch customer support and manage enquiries across various channels.
- Company: Join Amplius, a company dedicated to delivering excellent customer service.
- Benefits: Enjoy a competitive salary, stable hours, and a supportive work environment.
- Other info: Great opportunity for growth in a dynamic team-focused setting.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22800 - 32800 € per year.
As a Customer Contact Administrator at Amplius, you will provide high-quality, customer-focused administrative and front-line support, helping to ensure services are delivered smoothly and efficiently. You will handle customer enquiries with care and professionalism, working closely with colleagues to meet service standards, SLAs and regulatory requirements, while always putting the customer first.
Salary: £28,300 per year
Contract: Permanent
Your week: 36.25 hours Monday - Friday 9am - 5pm
Location: Boston - office based
Snapshot of your role- Ensure compliance with the Regulator of Social Housing's Consumer Standards, policies, procedures and agreed SLAs.
- Manage and resolve customer enquiries across multiple channels (digital, social media, telephone and in person), maintaining accurate and transparent records.
- Deliver a professional, customer-focused front-line and reception service, supporting the Contact Centre during peak periods.
- Monitor dashboards and workflows, allocating and escalating tasks to ensure cases and repairs are completed within SLAs.
- Provide efficient administrative support across the organisation, including data entry, document management, finance processing and compliance-related tasks.
- Maintain high-quality customer records and systems, supporting reporting, data protection and regulatory requirements.
- Promote a customer-first culture by identifying service improvements, sharing knowledge and contributing to continuous improvement in customer satisfaction.
- Proven experience in a busy customer service or administrative role, handling enquiries across multiple channels.
- Strong ability to manage workloads effectively, meeting performance targets and SLAs in a fast-paced environment.
- Experience maintaining accurate customer records, case management systems and administrative processes.
- Excellent verbal and written communication skills, with a professional, empathetic and customer-focused approach.
- Confident IT user, with good knowledge of Microsoft Office and the ability to quickly learn new systems.
- Positive, resilient and flexible team player, committed to high-quality service, continuous learning and improvement.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 5 February 2026
Interviews: 17 February 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Customer Contact Administrator in Boston employer: Amplius
Amplius is an exceptional employer that prioritises a customer-first culture, offering a supportive and collaborative work environment in Boston. With a commitment to employee growth and continuous improvement, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying a healthy work-life balance. Join us to be part of a dedicated team that values professionalism and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Administrator in Boston
✨Tip Number 1
Get to know the company! Research Amplius and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and familiar with digital processes, which is key for this role.
We think you need these skills to ace Customer Contact Administrator in Boston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’ll help you understand what we’re looking for and tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:Since this role is all about customer contact, make sure to showcase your experience in handling enquiries. Use specific examples that demonstrate your ability to manage workloads and meet service standards.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. A touch of warmth and empathy in your writing can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amplius
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Contact Administrator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality customer support, prepare examples from your past experiences where you’ve successfully handled customer enquiries. Highlight your ability to manage multiple channels and maintain professionalism, even under pressure.
✨Demonstrate Your IT Proficiency
As a confident IT user, be ready to discuss your experience with Microsoft Office and any other relevant systems. If you’ve quickly learned new software in the past, share that too! It shows adaptability, which is crucial for this role.
✨Emphasise Teamwork and Flexibility
This position requires a positive and resilient team player. Prepare to talk about times when you’ve worked collaboratively with colleagues to meet service standards or improve customer satisfaction. Showing that you can adapt and contribute to a team will set you apart.
