At a Glance
- Tasks: Support customers with ASB queries and ensure concerns are addressed effectively.
- Company: Join a supportive team at Amplius, focused on customer care.
- Benefits: Enjoy a competitive salary, hybrid work, and great colleague benefits.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and a willingness to learn about housing management.
Hybrid - weekly office presence in either our Milton Keynes, Rushden or Boston office. £30,769.20 per year. Full-Time, Temporary role.
Do you have experience handling sensitive customer enquiries? Join our Customer Contact Team as an ASB Customer Contact Advisor, helping customers with ASB and neighbourhood queries while identifying risks, providing early support and making sure concerns reach the right teams.
Salary: £30,769.20 per year
Contract: Fixed term contract until end of December 2027
Your week: 36.25 hours - Monday to Friday 9:00am to 5:00pm
Location: Hybrid - weekly office presence in either our Milton Keynes, Rushden or Boston office
Snapshot of your role:
- Act as the first point of contact for ASB, neighbourhood management and wider customer enquiries, providing a professional and empathetic service.
- Triage and risk assess enquiries, create accurate cases, agree actions and allocate them to the appropriate teams.
- Respond appropriately to safeguarding and domestic abuse disclosures, escalating concerns in line with Amplius policies and procedures.
- Meet performance standards for call handling, communication timescales and customer satisfaction, while maintaining accurate records.
- Use customer feedback and call monitoring to identify opportunities to improve services, encourage digital channels and support smarter ways of working.
- Keep knowledge up to date across ASB, safeguarding, domestic abuse and other service areas through training, coaching and ongoing development.
What you’ll need to thrive in this role:
- A Level 3 QCF recognised housing management qualification, or willingness to work towards it.
- Experience working in a customer service or contact centre environment, including handling sensitive or complex calls.
- Knowledge of customer service best practice, safeguarding responsibilities, domestic abuse procedures, confidentiality and data protection.
- Experience accurately recording case information using CRM or case management systems, with confidence using Microsoft Office applications.
- Strong communication, problem-solving and triage skills, with the ability to assess risk, prioritise effectively and remain calm during challenging conversations.
- A customer-focused, empathetic and resilient approach, with the ability to work collaboratively, take ownership and commit to learning and development.
Important – Right to work in the UK is an essential requirement. We do not provide sponsorship.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing: 23rd September. Interviews on MS Teams: 1st October.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
ASB Customer Contact Advisor in Boston employer: Amplius
Amplius is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where compliance professionals can thrive. With a hybrid working model across Milton Keynes, Rushden, Peterborough, or Boston, employees enjoy flexibility while benefiting from comprehensive colleague perks and opportunities for professional development. Join us to make a meaningful impact in compliance and regulation within a dynamic team dedicated to maintaining high standards and fostering a positive compliance culture.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Customer Contact Advisor in Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amplius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amplius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ASB Customer Contact Advisor in Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amplius:Your cover letter is your chance to shine! Tell us why you want to work at Amplius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amplius!
How to prepare for a job interview at Amplius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
