At a Glance
- Tasks: Manage aftercare for 1,000 new homes, resolving defects and ensuring customer satisfaction.
- Company: Join Amplius, a leading housing provider making a positive impact in communities.
- Benefits: Enjoy a competitive salary, hybrid work, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Be the first point of contact for customers and make a real difference in their home experience.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you'll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high-volume, fast-paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
- DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May. Interviews in Peterborough: 8 June.
If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
The Company: Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Locations
Inclusion and Disability Coordinator in Boston, Lincolnshire employer: Amplius
Amplius is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a focus on delivering quality housing solutions across the Midlands, East, and Southeast of England, employees benefit from a hybrid working model, competitive salary, and a commitment to making a positive impact in the community. Join a dedicated team of over 1,300 colleagues where your contributions are valued and rewarded, ensuring a meaningful career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion and Disability Coordinator in Boston, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work at Amplius. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by brushing up on NHBC processes and defect management. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and contractors, being clear and responsive is key. Try role-playing scenarios with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Inclusion and Disability Coordinator in Boston, Lincolnshire
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for and can help you tailor your application to show us why you’re the perfect fit!
Show Off Your Experience:When writing your application, highlight any relevant experience you have in housing, construction, or customer service. We want to see how your background aligns with the role of New Build Aftercare Coordinator.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We love a well-organised application!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Before the interview, make sure you understand the role of a New Build Aftercare Coordinator. Familiarise yourself with NHBC standards and defect management processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries or resolved issues in the past. Highlight your experience in high-volume environments and how you maintained a positive attitude under pressure.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple priorities and meet deadlines. You might want to bring up specific tools or methods you use to stay organised, especially if you have experience with CRM systems like Microsoft Dynamics.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of defects you might encounter, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
