At a Glance
- Tasks: Coordinate aftercare for new homes, managing defects and ensuring customer satisfaction.
- Company: Join Amplius, a leader in housing and construction with a focus on quality.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and clear career progression.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Experience in housing or customer service, and familiarity with CRM systems.
The predicted salary is between 32369 - 32369 £ per year.
As a New Build Aftercare Coordinator at Amplius, you support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high‑volume, fast‑paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
- DBS clearance is required for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
New Build Aftercare Coordinator in Bletchley employer: Amplius
At Amplius, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and customer satisfaction. With a competitive salary and the flexibility of a hybrid working model across our Milton Keynes, Peterborough, or Boston offices, we provide ample opportunities for professional growth and development in the housing and construction sector. Join us to be part of a team dedicated to delivering exceptional aftercare for new homes, where your contributions directly impact customer experiences and community building.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Bletchley
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work with aftercare or defect management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of NHBC processes and CRM systems like Microsoft Dynamics. We want you to show off your skills and experience, so practice answering common questions related to customer service and defect management.
✨Tip Number 3
When you get an interview, don’t just talk about your past roles—bring examples! Share specific situations where you resolved defects or improved customer satisfaction. This will help us see how you can make a real impact as a New Build Aftercare Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace New Build Aftercare Coordinator in Bletchley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the New Build Aftercare Coordinator role. Highlight your experience in housing, construction, or defect management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about aftercare and how your background aligns with our needs. Keep it concise but engaging – we love a good story that connects your experience to the role.
Showcase Your Communication Skills:As a New Build Aftercare Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us know you can handle various channels like phone, email, and live chat.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Amplius!
How to prepare for a job interview at Amplius
✨Know Your Stuff
Make sure you brush up on your knowledge of housing, construction, and aftercare processes, especially NHBC standards. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Customer Service is Key
Prepare examples from your past experiences where you've excelled in customer service, particularly in high-pressure situations. Think about how you resolved issues quickly and effectively, as this will resonate well with the interviewers.
✨Get Familiar with CRM Systems
Since experience with CRM systems like Microsoft Dynamics is a plus, it’s worth familiarising yourself with its features. If you’ve used similar systems before, be ready to explain how you logged and tracked cases efficiently.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and meet deadlines. Use specific examples to illustrate your organisational skills, especially in coordinating with various stakeholders like contractors and internal teams.
