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- Tasks: Support customers in settling in, respond to emergencies, and enhance wellbeing.
- Company: Join Amplius, a leading housing provider making a positive impact.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with tech, strong admin skills, and customer-facing experience required.
- Other info: Dynamic role with flexible working and career advancement opportunities.
The predicted salary is between 28936 - 28936 £ per year.
Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire.
Amplius is dedicated to empowering our customers to live independently. As a Life24 Advisor, you will play a key role in making this happen. You will assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing.
Salary: From April 1st, £28,936.78 per annum
Contract: Full Time, Permanent
Your week: 36.25 hours per week, Monday to Friday 8:45am - 5:00pm. Out of Hours availability required once in every 6 weeks.
Snapshot of Your Role:- Help new customers settle into the scheme and local area.
- Respond to emergency calls, including 24-hour response service participation.
- Maintain regular contact with customers and build rapport within schemes.
- Conduct property viewings and ensure customers understand support services.
- Assist customers in raising and monitoring property repairs.
- Carry out risk assessments and monthly Health & Safety compliance checks.
- Ensure high standards of scheme presentation, cleanliness, and noticeboard updates.
- Maintain accurate customer records and ensure contact details are up to date.
- Conduct equipment checks, arrange repairs, and manage stock levels.
- Raise safeguarding referrals and monitor ongoing cases.
- Liaise professionally with Amplius partners and external agencies.
- Experience using tailored computer systems, smartphones, and tablets.
- Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams.
- Strong administrative skills to maintain accurate customer records.
- Experience working both independently and as part of a team.
- Ability to plan and manage workload with minimal supervision.
- Previous experience in a customer-facing role.
- Excellent listening and problem-solving abilities.
- Understanding of GDPR and customer confidentiality.
- Flexible approach to change and new challenges.
- Experience of lone working in a dynamic environment.
- Confident using Teams for chat, meetings, collaboration, and screen sharing.
A full UK driving license, access to own vehicle and willingness to travel is essential for this role. Enhanced DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing Date: Friday 10th April 2026. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we will be happy to assist you.
Why join Amplius? At Amplius, you will be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We are a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Life24 Advisor in Aylesbury employer: Amplius
Contact Detail:
Amplius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Life24 Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplius. Understand their mission and values, especially how they empower customers to live independently. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past roles that showcase your skills in these areas. We want to hear how you’ve made a difference!
✨Tip Number 3
Show your personality! During the interview, let your passion for helping others shine through. Share stories that highlight your ability to build rapport with customers and your flexible approach to challenges. We love candidates who are genuine and enthusiastic!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Life24 Advisor position!
We think you need these skills to ace Life24 Advisor in Aylesbury
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, give the job description a good read. It’ll help you understand what Amplius is looking for in a Life24 Advisor and how you can tailor your application to match those needs.
Show Off Your Skills: Make sure to highlight your experience with computer systems, customer service, and any relevant administrative skills. We want to see how your background aligns with the role, so don’t hold back!
Be Yourself: When writing your application, let your personality shine through. We’re looking for someone who can connect with our customers, so a friendly and approachable tone can really make a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Amplius team!
How to prepare for a job interview at Amplius
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Life24 Advisor role. Familiarise yourself with the key responsibilities like responding to emergency calls and conducting property viewings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've successfully assisted customers in the past. Highlight your problem-solving abilities and how you've built rapport with clients. This will illustrate your capability to enhance customer wellbeing, which is crucial for Amplius.
✨Demonstrate Tech Savviness
As a Life24 Advisor, you'll need to use various computer systems and tools like MS Office and Microsoft Teams. Be prepared to discuss your experience with these technologies and how you've used them to manage records or communicate effectively. This will show that you're ready to hit the ground running.
✨Prepare Questions About the Company Culture
Amplius values collaboration and flexibility, so come prepared with questions about their working culture. Ask about team dynamics or how they support employees in their roles. This not only shows your interest but also helps you gauge if the company is the right fit for you.