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- Tasks: Support residents in housing schemes, ensuring safety and community engagement.
- Company: Amplius is a forward-thinking social housing provider focused on tenant safety and sustainability.
- Benefits: Enjoy 26 days annual leave, pension contributions, health cash plans, and discounts.
- Why this job: Make a real impact in communities while growing your career with tailored training.
- Qualifications: Excellent customer care skills and the ability to work independently are essential.
- Other info: Fixed-term contract for 12 months with a supportive recruitment process.
The predicted salary is between 19000 - 24000 £ per year.
At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment. In our Scheme Assistant role, you’ll provide on-site support and front-line service at older persons’ housing schemes, ensuring a safe, well-managed, and responsive environment for residents.
Location: Stronglands Court, Oundle / The Shrubberies, Woodford / The Forresters, Raunds
Salary: Up to £23,751 per year
Contract: Fixed Term Contract – 12 Month Maternity Cover
Your week: 36.25 hours p/week (Monday – Friday, 9am - 5.15pm, 1-hour break)
Snapshot of your role:
- Manage the day-to-day service delivery of three schemes acting as a point of contact for our residents enabling them to live independently.
- Helping to engage residents and supporting in the creation of community.
- Support residents and raise any wellbeing concerns to manager or relevant team.
- Help customers in relation to housing management and maintenance issues.
- Reporting, and monitoring building repairs through to completion.
- Support with viewings for new customers, and help customers settle into the schemes.
- Complete site compliance checks / premise inspections.
- Identifying anti-social behaviour and safeguarding concerns and referring through to the relevant teams or agencies.
Your toolkit for success:
- Ability to deal professionally with all situations.
- Excellent customer care skills.
- Ability to work alone using own initiative.
- Ability to communicate clearly when speaking and writing including maintaining clear and accurate records.
Why join Amplius?
- Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
- Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
- We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius:
- 26 days annual leave plus bank holidays, with the ability to carry over allowance and purchase more.
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary.
- Paid professional subscription for membership fees relating to your role.
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more.
- Health cash plan giving cash back for everyday health checks such as optical and dental.
- Cycle to Work and Electric Car Lease schemes.
- High street, holiday and gym membership discounts.
- Plus lots more once you join!
The important stuff:
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
Scheme Assistant employer: Amplius (Formerly Longhurst Group)
Contact Detail:
Amplius (Formerly Longhurst Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Assistant
✨Tip Number 1
Familiarise yourself with the principles of social housing and tenant support. Understanding the unique challenges faced by older residents will help you demonstrate your commitment to their wellbeing during any discussions.
✨Tip Number 2
Showcase your customer care skills by preparing examples of how you've successfully handled difficult situations in the past. This will highlight your ability to remain professional and empathetic, which is crucial for the Scheme Assistant role.
✨Tip Number 3
Research Amplius and its mission to understand their values and community impact. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
✨Tip Number 4
Network with current or former employees of Amplius if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Scheme Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Scheme Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer care and community engagement. Use bullet points for clarity and focus on achievements that demonstrate your ability to support residents effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for social housing and community service. Provide specific examples of how you have successfully managed similar responsibilities in the past, and explain why you want to work with Amplius.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Clear and accurate communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Amplius (Formerly Longhurst Group)
✨Showcase Your Customer Care Skills
As a Scheme Assistant, you'll be dealing with residents daily. Highlight your previous experience in customer service and how you've successfully handled challenging situations. Be ready to share specific examples that demonstrate your ability to communicate effectively and empathetically.
✨Demonstrate Initiative and Independence
This role requires you to work alone at times, so it's crucial to convey your ability to take initiative. Prepare to discuss instances where you've successfully managed tasks independently, showcasing your problem-solving skills and self-motivation.
✨Understand the Importance of Community Engagement
Amplius values community and tenant engagement. Familiarise yourself with their mission and think about how you can contribute to creating a supportive environment for residents. Be prepared to discuss ideas on how to foster community spirit within the housing schemes.
✨Be Ready to Discuss Compliance and Safety
The role involves site compliance checks and addressing wellbeing concerns. Brush up on relevant regulations and best practices in housing management. Be prepared to talk about how you would handle safety issues and ensure a secure living environment for residents.