At a Glance
- Tasks: Deliver engaging training sessions and tailor learning experiences for diverse customers.
- Company: Join Amplitude, a leader in customer education with a focus on diversity and inclusion.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Opportunity for growth and collaboration with a global team.
- Why this job: Make a real impact by empowering customers to maximise their use of innovative products.
- Qualifications: Experience in training or customer success, fluent in English and French, strong facilitation skills.
The predicted salary is between 60000 - 80000 £ per year.
DEI Commitment
Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About the Role & Team
Amplitude’s Customer Education team is seeking a Technical Trainer / Customer Success Trainer to enable our customers to maximise the value of Amplitude's products. This role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.
Responsibilities
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross‑functionally: Partner with customer‑facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train‑the‑Trainer programs and consultative coaching).
Qualifications
- Experience in a Trainer, Customer Success Manager or other customer‑facing enablement role.
- Strong experience working in the SaaS or AI space.
- Fluent in English and French. Other European languages are a plus.
- Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes‑focused sessions.
- Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content.
- The ability to explain complex analytics and AI‑driven concepts clearly to both technical and non‑technical audiences.
- A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team.
- Willingness to travel across the EMEA region, with occasional global travel.
Technical Trainer - EMEA employer: Amplitude
Amplitude is an exceptional employer that prioritises employee growth and inclusivity, fostering a culture where diverse perspectives drive innovation. With a commitment to psychological safety and a collaborative work environment, employees are empowered to thrive while working on cutting-edge AI analytics solutions. The opportunity to work remotely from vibrant locations like London or Dubai adds unique advantages, allowing for a dynamic work-life balance in a fast-paced, rewarding role.
