Sr. Customer Success Manager - (CIS & CEE Region, Russian speaking)

Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As a Sr Customer Success Manager covering the CIS / CEE region, you will:

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions.
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude.
• Provide expertise to help customers derive valuable insights from our highly technical product.
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value-based business reviews with client executives.
• Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows.
• Champion the needs of the market and serve as internal advocate for customers.
• Effectively prioritize in order to deliver on key business objectives across your portfolio.

You’ll be a great addition to the team if you have:

• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech.
• Experience with account and territory planning.
• Strong organizational, time management and prioritization skills.
• Proven ability to learn and explain a technical product or concept.
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.

At a minimum, you need to have:

• Previous experience in a customer success/technical account management/relationship type role while managing customers.
• Fluency in English and Russian is essential.
• Experience working on Enterprise accounts.

We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. Please exercise caution and cease communications if something feels suspicious about your interactions.

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.