At a Glance
- Tasks: Lead customer success and deployment for a portfolio of major accounts using Amplitude's analytics platform.
- Company: Join Amplitude, the top AI analytics platform trusted by global brands.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by helping businesses leverage data for success.
- Qualifications: 5+ years in customer success or technical account management, with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Amplitude
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, Under Armour, and others—build better products and digital experiences. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best‑in‑class solution for product, data, and marketing teams. Learn more at amplitude.com.
Position Overview
The Senior Technical Success Manager – Majors (Enterprise) owns customer deployment, adoption, and value realization across Amplitude’s digital analytics platform. This role brings strong product knowledge and fluency in the customer technical ecosystem and is outcome‑driven from presales through implementation, adoption, renewal, and expansion.
Key Responsibilities
- Own customer deployment, adoption, and outcomes for a portfolio of 20–30 accounts, from presales through renewal.
- Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use‑case alignment, coordination of delivery teams, and project reporting.
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes.
- Monitor portfolio health through AI‑augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth.
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal.
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story.
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book.
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers.
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale.
Critical Skills
- Business Acumen: Understand each customer’s business model, growth levers, and priorities; build a path to value that connects Amplitude’s platform to the outcomes that matter most.
- Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows; able to unlock use cases and guide delivery teams.
- Delivery Excellence: Drive deployment and implementation quality across a full book of business; manage timelines, coordinate internal and partner teams, and ensure timely progress through milestones.
- Ownership of Outcomes Across Portfolio: Responsible for retention and focused prioritization of the accounts that drive the most impact; accountable for connecting customer outcomes to commercial value.
- Prescriptive Customer Guidance: Set the standard for best practices at each stage of the journey; push back on bad implementation patterns and hold customers accountable to success criteria.
- Diagnostic Thinking: Proactively recognize adoption gaps and technical blockers early and drive creative solutions that get customers back on track.
- Curiosity & Self‑Sufficiency: Run toward ambiguity and figure things out independently; explore edge cases and bring a point of view to conversations.
- AI Innovation: Embed AI in day‑to‑day workflow to improve efficiency and outcomes; experiment, iterate, and share best practices.
Required Qualifications
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer‑facing role in B2B SaaS.
- 2+ years of experience leading enterprise software deployments where change management and data governance were core priorities.
- 2+ years managing a portfolio of 20+ Majors/Enterprise accounts.
- Fluent English is required.
- Experience co‑owning renewals and contributing to expansion pipeline alongside a sales counterpart.
- Experience training or enabling non‑technical teams to become data‑sufficient.
- Excellent communication skills to influence stakeholders from data engineer to C‑level executive.
- Expert‑level project management skills and the ability to thrive independently in a fast‑paced environment.
Preferred Qualifications
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms.
- Background in consulting, solutions delivery, or implementation.
- Experience using Amplitude as a practitioner.
Legal Notice: As set forth in Amplitude’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Notice: This position requires fluent English. Candidates must speak fluent English.
Senior Technical Success Manager employer: Amplitude
At Amplitude, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions directly impact our leading AI analytics platform. Located in a vibrant tech hub, we provide unique advantages such as access to industry leaders and a chance to work with top-tier clients, making your role as a Senior Technical Success Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amplitude on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into Amplitude’s platform. We should know their features inside out and be ready to discuss how we can drive customer success using them. Show them we’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or use online platforms. This will help us articulate our experience and skills confidently, especially around technical fluency and customer outcomes.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Technical Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Technical Success Manager role. Highlight your relevant experience in customer success and technical account management, and show how your skills align with Amplitude's needs.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to illustrate how you’ve driven customer adoption and outcomes in previous roles.
Be Authentic:Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for customer success and how you approach problem-solving in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Amplitude
✨Know Your Stuff
Make sure you have a solid understanding of Amplitude's platform and its features. Familiarise yourself with the key responsibilities of the Senior Technical Success Manager role, especially around customer deployment and adoption. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed enterprise software deployments or driven customer success. Highlight how you tackled challenges, improved adoption rates, and contributed to renewals. This will demonstrate your ability to deliver results in a similar environment.
✨Ask Insightful Questions
During the interview, ask questions that show your curiosity about Amplitude’s approach to customer success and product innovation. Inquire about their strategies for driving adoption and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready to Discuss AI Integration
Since the role involves embedding AI into workflows, be prepared to discuss your experience with AI tools and how you've used them to enhance customer outcomes. Share any innovative ideas you have for leveraging AI within Amplitude’s platform to drive value for customers.
