At a Glance
- Tasks: Deliver engaging training sessions and tailor learning experiences for diverse skill levels.
- Company: Join Amplitude, the leading AI analytics platform trusted by top brands.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Empower customers to maximise their use of cutting-edge analytics tools.
- Qualifications: Fluency in French and English, with 3+ years of technical training experience.
The predicted salary is between 50000 - 60000 £ per year.
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About The Role & Team
Must be able to speak French and English fluently
This role is hybrid
Amplitude's mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: "Where should we place our digital bets to maximize growth?" We approach challenges with humility, ownership, a growth mindset and customer centricity, striving to improve ourselves, each other, and the value we bring to our customers and partners.
Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude's Customer Education team is seeking a Technical Trainer to enable our customers to maximize the value of Amplitude's products. Based in London, this role serves as Amplitude's primary training presence across the EMEA region. You'll join an impactful global team shaping the way customers achieve success and contribute directly to Amplitude's growth.
As a Technical Trainer on our team, you will:
- Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
- Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
- Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
- Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact.
- Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
- Support internal enablement: Provide product training for Amplitude team members as needed.
- Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
- Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).
You'll be a great addition to the team if you have:
- Three plus years (3+) with Technical Trainer experience with a SaaS / AI company.
- Fluency in English and French (required) — ability to deliver training and communicate with customers in both languages.
- Proficiency in Spanish (nice to have).
- Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions.
- Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content.
- The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences.
- Executive-ready communication skills and confidence presenting to senior stakeholders.
- Hands-on experience with product analytics platforms and a strong understanding of customer behavior analytics.
- You actively experiment with emerging AI tools and can clearly demonstrate how you have built or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness.
- Comfort operating in ambiguity and contributing to a team that is continuously building and refining processes.
- Strong organizational skills with the ability to manage multiple projects and account stakeholders simultaneously.
- A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team.
- Willingness to travel 50–60% across the EMEA region, with occasional global travel; based in London.
Additional skills desired:
- API Configuration
- SQL
- Google Analytics
- Google Tag manager
Technical Trainer (French/English Speaking Required) in London employer: Amplitude
Amplitude is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles. As a Technical Trainer based in London, you will benefit from a hybrid work environment, extensive training resources, and opportunities for professional growth while collaborating with a global team dedicated to customer success. With a strong commitment to diversity, equity, and inclusion, Amplitude ensures that all employees can contribute meaningfully and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Trainer (French/English Speaking Required) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amplitude on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for the interview by mastering Amplitude’s products. Dive deep into their analytics tools and understand how they help businesses grow. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 3
Practice your training delivery skills! Since this role involves facilitating sessions, try running mock training sessions with friends or family. Get feedback on your presentation style and make sure you can explain complex concepts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Amplitude team!
We think you need these skills to ace Technical Trainer (French/English Speaking Required) in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for teaching and technology shine through in your application. We want to see how you can inspire others to embrace new tools and concepts, so share any relevant experiences that highlight your passion for training.
Tailor Your Application:Just like you would tailor a training session to meet the needs of your audience, make sure your application speaks directly to the role. Highlight your experience with SaaS and AI, and don’t forget to mention your fluency in both French and English!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to explain your skills and experiences. Remember, we’re looking for someone who can communicate complex ideas simply, so show us you can do that right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Amplitude!
How to prepare for a job interview at Amplitude
✨Know Your Stuff
Make sure you have a solid understanding of Amplitude’s products and services. Familiarise yourself with their analytics platform, especially how it helps businesses optimise user experiences. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Showcase Your Training Skills
Prepare to demonstrate your live facilitation skills during the interview. Think about how you can engage an audience and tailor your training approach to different skill levels. You might even want to prepare a mini-training session to showcase your ability to explain complex concepts clearly.
✨Emphasise Your Language Skills
Since fluency in both French and English is a must, be ready to switch between the two languages during the interview. Practice explaining technical concepts in both languages to ensure you’re comfortable and confident when communicating with diverse audiences.
✨Be Ready to Discuss AI Tools
As a Technical Trainer, you’ll need to leverage AI tools effectively. Be prepared to share examples of how you’ve used AI in your previous roles to enhance training efficiency or content quality. This will highlight your innovative mindset and adaptability in a tech-driven environment.
