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- Tasks: Drive technical and analytics programs for customers in the EMEA region.
- Company: Join Amplitude, the leading AI analytics platform trusted by top brands.
- Benefits: Competitive salary, remote work options, and a focus on professional growth.
- Why this job: Make a real impact by helping companies build better products with innovative solutions.
- Qualifications: 5-8 years of customer-facing technical experience and strong problem-solving skills.
- Other info: Dynamic team culture with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About The Role & Team: Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.
Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect with technical consulting experience. The role will be critical in driving both technical and analytics programs for our customers in the EMEA region. You will be enabling our customers to drive their products forward by driving consultative and technical initiatives connected to the success of the customer and their business priorities.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
Please note, this role can be based in London, UK or Dubai, UAE (depending on where the successful candidate is based).
As a Customer Success Architect, you will:
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
You’ll be a great addition to the team if you have:
- At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Languages: English fluency is a must have, Russian speaking would be an advantage!
Sr. Customer Success Architect (EMEA) in London employer: Amplitude
Contact Detail:
Amplitude Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Success Architect (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amplitude on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Amplitude's products and values. Show us that you understand how our platform helps customers succeed and be ready to discuss how you can contribute to that mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. We love hearing about your problem-solving approach and how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Sr. Customer Success Architect (EMEA) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers succeed and how you can contribute to our mission at Amplitude.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and technical consulting. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain your experiences and how they relate to the position. Remember, we’re looking for effective communicators!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Amplitude
✨Know Your Stuff
Make sure you have a solid understanding of Amplitude's products and services. Familiarise yourself with their AI analytics platform and how it helps customers like Atlassian and Burger King. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenges, especially in customer-facing roles. Highlight how you approached these problems with a growth mindset and what the outcomes were. This aligns perfectly with Amplitude's values.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll likely be asked to demonstrate this skill during the interview, so think about how you can break down your knowledge for stakeholders with varying levels of technical expertise.
✨Emphasise Collaboration
Be ready to discuss how you've worked cross-functionally in previous roles. Amplitude values teamwork, so share specific instances where you collaborated with different teams to achieve a common goal, particularly in technical consulting or customer success.
