Senior Deal Desk Manager - EMEA in London

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Amplitude is building the operating system for digital product innovation—and our Deal Desk team sits right at the centre of how we monetise that vision. This team partners deeply with Sales, Finance, Legal, and Revenue Accounting to structure smart, scalable deals that accelerate growth without introducing risk.

As a Senior Deal Desk Manager, you’ll act as player/coach with a view to progress into a people manager role to lead our International Deal Desk team. You will act as the senior strategic advisor on our most complex international deals and operate with real autonomy — given clear guardrails, but trusted to make the call. You’ll help shape deal strategy, guide pricing and contract decisions, and bring clarity to ambiguity—all while keeping the business moving fast.

As a Senior Deal Desk Manager, you will:

• Support Amplitude’s International Deal Desk team — supporting with hiring, coaching, and setting the bar for how the team partners with Sales, Finance, and Legal.
• Own deal strategy for complex, high-risk international deals, advising Sales leadership on pricing, packaging, contract terms, and negotiation strategy — including setting precedent where policy doesn’t yet exist.
• Review and approve complex non-standard transactions end-to-end, ensuring approvals align with revenue recognition, legal, and operational policy.
• Act as the connective tissue across Sales, Legal, Finance, RevOps, and Accounting, resolving disagreements and driving alignment across time zones.
• Scale the Quote to Order process — codifying best practices and driving adoption of AI tools and automation across the team.

You'll be a great addition to the team if:

• You’re genuinely comfortable operating in ambiguity as the senior decision-maker on the ground.
• You thrive in a fast-paced environment with high-stakes deals that require creative thinking and sound judgment.
• You build trust with Sales by being a valued partner—creative, collaborative, and solution-oriented—while still holding the line when it matters.
• You’re energised by cross-functional collaboration and know how to drive alignment across strong personalities and competing priorities.
• You have sharp judgment on risk and detail, balanced with knowing when a rule should flex and when it shouldn’t.
• You're a clear, thoughtful communicator with strong critical thinking skills and a constant drive to improve systems, processes, and how teams work together.

At a minimum, you need to have:

• Significant experience in Deal Desk, Sales Operations, or a similar deal strategy role in a SaaS or subscription-based business, including complex, enterprise-scale transactions.
• A track record of operating autonomously and making independent decisions, ideally in an international, remote, or distributed-team setting removed from the core of a leadership team.
• Experience designing or evolving deal desk policy, pricing frameworks, or approval processes — not just operating within them.
• Experience partnering with Legal and Finance on non-standard terms and approvals.
• Proficiency with Salesforce (CPQ experience strongly preferred) and comfort working with data and complex deal scenarios.
• Familiarity with channel selling model and transacting through cloud marketplaces.

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