Head of Operations and Donor Engagement

We are seeking a strategic and relationship-driven leader to oversee our operations and donor engagement. Reporting directly to the CEO and as a member of the Senior Management Team, you will help shape organisational strategy, drive compliance, and provide leadership that ensures our teams and systems function effectively.

As Head of Operations and Donor Engagement you will be responsible for leading effective relationship management with our donors, to ensure compliance and that grants operations and systems meet their needs and those of our grantee partners and applicants.

You will be responsible for ensuring that all operational aspects of the organisation are efficient, run smoothly and enable others to perform their roles effectively. This includes oversight of grants operations; grants management system; operational policies and processes; procurement of goods and services; donor and legal compliance; HR; and Risk Management.

MAIN RESPONSIBILITIES

1. Relationships and People management

• Effective donor contract management, through building strong external relationships, annual workplans, donor compliance, audits and reporting.
• Effective line management of your team to include performance reviews, support and development
• Prepare, chair and follow up on quarterly Donor Fiduciary Risk & Safeguarding meetings.
• Chair regular team and project performance review meetings
• Support the CEO with Board and Members meetings

2. Member of the Senior Management Team

Work effectively as a member of the SMT, contributing to the strategy overall leadership, management, and success of AmplifyChange, displaying the following behaviours as a team member:

• Flexible and agile in actions as one team 
• Supportive through being mindful of each other’s pressures
• Results focussed and supported by the skills and those of the wider team to achieve our aims
• Build trust, through open, transparent communication
• Value and respect differences
• Open to feedback and self-reflection

3. Grants Operations

•  Ensure smooth operation of the grant implementation process from grant set up through to grant closure
•  Accountable for ensuring that the grants management system remains fit for purpose, is subject to continuous improvement and maximises efficiency and ease of use for team members, applicants & grantees.

4. Risk Management

• Accountable for the implementation and maintaining of the Risk Register and advising the Board on appropriate risk mitigating measures

5. Management of company support functions and suppliers

• Accountable for timely and compliant procurement, availability and performance of IT and IT equipment; Cyber Security; Data Protection; Office Space; and essential business applications/software including Box, DocuSign, and Fluxx.
• Lead and contribute to HR function in collaboration with the CEO, including recruitment and selection activity as required
• Accountable for logistics of international travel and events both in the UK and overseas in order to meet duty of care requirements
• Accountable for Operations & Procurement systems, processes, policies and templates, through effective line management of the Operations and Procurement specialist and HR Manager

PERSON SPECIFICATION

Essential: 

• Educated to degree level or equivalent in a related subject
• Detail conscious and organised, yet ability to be flexible
• Knowledge of donor agency procedures and excellent donor management and communication skills
• Confidence in building and maintaining strong working relationships with internal and external stakeholders
• Demonstrable knowledge of the commercial and key operational aspects of managing an organisation
• Proven ability to successfully lead a diverse, hybrid-working team
• Proven ability contribute to organisational strategy, leadership, and management
• Excellent people management skills, to include performance development, involvement and communication
• Experience of procuring, implementing and using online systems and processes
• Good commercial acumen and attention to detail
• Ability to use own initiative, with a proactive and problem-solving attitude
• Ability to make timely, evidence-based and values-aligned decisions both independently and collaboratively as part of the senior leadership team

Desirable: 

• Higher education qualification in management
• Good understanding of public health/SRHR/International Development
• A good understanding of the project/grant management cycle including set up, contracting, implementation, monitoring and evaluation
• A good understanding of Data Protection legislation and regulation
• Fluency in French

WORKING ARRANGEMENTS

This is a UK based, full time (37.5 hours/week) permanent position, reporting to the CEO. AmplifyChange is based in Bath, and we operate on a hybrid working model. Requests for flexible working arrangements will be considered. We encourage applications from candidates who have experience of implementing projects or advocacy initiatives in countries that are eligible for funding from AmplifyChange. However, we can only accept applications from those with proof of the right to work in the UK. There may be opportunity for international travel as part of this role.

SALARY AND PACKAGE

Basic salary range: £62,000-£66,000 depending on experience 

Holiday: 25 days per annum on full time basis

Pension: 8% employer contribution

Life insurance: Life Assurance Scheme

Benefits: Employee Assistance Program