At a Glance
- Tasks: Lead a reception team and deliver exceptional experiences for visitors and employees.
- Company: Join Amplify, a diverse and inclusive workplace in central London.
- Benefits: Competitive salary, annual bonus, and learning opportunities.
- Other info: Enjoy a rotational shift pattern for better work-life balance.
- Why this job: Be part of a dynamic team that values innovation and accountability.
- Qualifications: Experience in corporate reception and strong customer service skills.
The predicted salary is between 36598 - 44730 £ per year.
Company Description
Our Mission & Behaviours
As part of our Amplify Crew, we ask you to live our three core behaviours every day: We go beyond the "how" to explore the "why" and "what if?". We challenge the status quo, seek continuous improvement, and celebrate innovation. Curiosity fuels better solutions and personal growth. Outstanding experiences don't happen by accident but they are built through commitment, teamwork, and high standards. We don't settle for "good enough"; we strive for exceptional.
Accountability
We take ownership of our actions and outcomes. Accountability builds trust, strengthens relationships, and drives collective success. We step up, learn from challenges, and continuously improve.
Job Description
Location: City of London
Job Type: Full-time / Permanent
Salary: £34,500 + Annual Bonus
Working Hours: Monday-Friday, rotating shifts of 7:30am-4:30pm and 9:00am-6:00pm
We are looking for a highly organised, personable and proactive Reception Supervisor to join our team at a prestigious corporate workplace in central London. Working as part of a close-knit team of two, based directly on the client's office floor, you'll play a key role in delivering an exceptional experience for visitors, employees and senior stakeholders. This is a varied, hands-on role that combines premium front-of-house hospitality with a significant administrative and operational focus. You'll need to be just as confident creating a warm, professional welcome as you are managing meeting bookings, coordinating requests, maintaining accurate records and ensuring the smooth running of daily operations. We're looking for someone who enjoys taking ownership, thrives in a busy corporate environment and can balance excellent customer service with efficiency, accuracy and attention to detail.
Key Responsibilities
- Lead and support a small reception team, ensuring consistently high standards of service and professionalism.
- Deliver a welcoming, personalised experience for visitors, employees and senior stakeholders.
- Manage meeting room bookings, visitor arrangements, diaries and associated administrative tasks.
- Coordinate meeting requirements, catering, events and workplace services with internal support teams.
- Manage shared inboxes, telephone enquiries and day-to-day requests efficiently.
- Prepare reports, maintain accurate records, process invoices and support general office administration.
- Liaise with Facilities, IT, Catering and Office Management to ensure seamless service delivery.
- Take ownership of operational challenges, resolving issues proactively and professionally.
- Maintain reception procedures, visitor management systems and security standards.
- Identify opportunities to improve processes, service efficiency and the overall workplace experience.
Qualifications
- Previous experience in corporate reception, workplace hospitality or a similar client-facing environment.
- Experience supervising, mentoring or supporting a small team.
- Strong administrative and organisational skills, with the ability to manage multiple tasks and competing priorities.
- Excellent customer service skills with a genuine passion for creating positive guest experiences.
- Confident using Microsoft Office, particularly Outlook, Excel, Word and Teams.
- Excellent written and verbal communication skills.
- High attention to detail, a proactive mindset and the ability to work independently.
- Professional, adaptable and comfortable engaging with stakeholders at all levels.
Additional Information
What We Offer
- Rotational shift pattern supporting work-life balance
- Learning and development opportunities
Diversity & Inclusion at Amplify
At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.
If you're ready to step up, lead by example, deliver exceptional experiences, and be part of a team that strives for outstanding every day, we'd love to hear from you.
Amplify - Reception Supervisor employer: Amplify
At Amplify, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Guest Experience Receptionist, you will enjoy competitive benefits, ongoing professional development opportunities, and the chance to be part of a dynamic team dedicated to delivering outstanding service in a fast-paced environment. Located in a thriving area, our workplace offers unique advantages such as easy access to local amenities and a supportive atmosphere that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Amplify - Reception Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amplify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amplify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Amplify - Reception Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amplify:Your cover letter is your chance to shine! Tell us why you want to work at Amplify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amplify!
How to prepare for a job interview at Amplify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
