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- Tasks: Engage with customers, manage orders, and support sales in a dynamic office environment.
- Company: Join Bryden Precision Engineering, a trusted supplier in high-quality precision components.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team culture.
- Why this job: Make a real impact in high-integrity industries like aerospace and defence.
- Qualifications: Experience in sales or customer service, with strong communication skills.
- Other info: Opportunity for career growth in a fast-paced engineering environment.
The predicted salary is between 28000 - 42000 £ per year.
Location: Clitheroe
Salary: Circa £35,000 dependent on experience
Full time office-based role
About Us: Bryden Precision Engineering is a trusted supplier of high-quality precision components to customers in the aerospace, defence, nuclear, utilities and power sectors. We pride ourselves on delivering exceptional service, technical expertise, and reliability in highly regulated industries. We are now looking for a proactive and customer-focused Internal Sales / Customer Services professional to join our growing team.
The Role: This is a varied and dynamic office-based position combining internal sales, customer service and general administration. You will be the primary point of contact for allocated customers, ensuring they receive a responsive, professional and solutions-focused service always. The role involves regular use of our ERP system (E-Max), day-to-day customer communication, sales administration, and occasional reception duties. There will also be an element of proactive outbound calling to prospective customers to support new business development.
Key Responsibilities:
- Customer Sales & Service (70%)
- Act as the main internal contact for allocated customers via phone and email
- Handle RFQs, order updates, delivery dates and documentation requests
- Enter and maintain accurate customer orders within the ERP system (E-Max)
- Prepare and follow up quotations
- Proactively update customers on order progress and resolve queries
- Liaise with Production, Quality and Dispatch to ensure smooth order fulfilment
- Contact prospective new customers to establish relationships and generate leads
- Sales Administration (15%)
- Maintain accurate customer and pricing data within the ERP system
- Support CRM updates and maintain records of interactions
- Produce basic sales reports (open orders, late orders, quote status)
- Issue order acknowledgements and standard correspondence
- Support preparation and follow-up of customer meetings
- General Administration / Reception (15%)
- Answer and direct incoming calls
- Welcome and sign-in visitors in line with security and H&S procedures
- Provide general office administration support (scanning, filing, post distribution)
What We're Looking For:
- Previous experience in an internal sales, sales support or customer service role (ideally within manufacturing or engineering)
- Confident communicator with a professional telephone manner
- Comfortable making outbound sales calls
- Strong attention to detail and accuracy in order entry
- Experience using ERP/CRM systems (E-Max experience advantageous)
- Good working knowledge of Microsoft Excel
- Highly organised with the ability to manage multiple priorities
- A team player with a proactive, solutions-focused mindset
- Experience working with customers in aerospace, defence, nuclear, utilities or power sectors would be advantageous but not essential.
What We Offer:
- A varied and responsible role within a growing engineering business
- Exposure to high-integrity industries
- Ongoing training and development
- Supportive and collaborative team environment
- Competitive salary and benefits package
If you are an organised, customer-focused professional looking to develop your career in a fast-paced engineering environment, we would love to hear from you. To apply, please send your CV and a short covering note.
Internal Sales Customer Services in Clitheroe employer: AMPLIFY SUCCESS LTD
Contact Detail:
AMPLIFY SUCCESS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Customer Services in Clitheroe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in aerospace or engineering. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Bryden Precision Engineering. Understand their products and services, and think about how your skills can contribute to their customer service excellence.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Bryden Precision Engineering.
We think you need these skills to ace Internal Sales Customer Services in Clitheroe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales or customer service, especially if you've worked in manufacturing or engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Covering Note: Your covering note is your chance to shine! Keep it concise but make sure to express your enthusiasm for the role and how you can contribute to our team at Bryden Precision Engineering.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your confident communication style in your application. Use clear language and a professional tone to reflect how you'd engage with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AMPLIFY SUCCESS LTD
✨Know Your Stuff
Before the interview, make sure you research Bryden Precision Engineering and understand their role in the aerospace, defence, and other sectors. Familiarise yourself with their products and services, as well as the ERP system they use (E-Max). This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As this role requires a confident communicator, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or sales situations in the past. Remember, it's not just about what you say, but how you say it – maintain a professional tone and be friendly!
✨Demonstrate Your Organisational Skills
Since the job involves managing multiple priorities, think of specific instances where you've juggled tasks effectively. Be ready to discuss how you keep track of orders, manage customer relationships, and ensure accuracy in your work. Highlighting your attention to detail will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Bryden Precision Engineering. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.