At a Glance
- Tasks: Coordinate patient care and support daily operations in audiology services.
- Company: Join Amplify Hearing, a rapidly growing provider of hearing care across the UK.
- Benefits: Enjoy flexible remote work, competitive salary, 34 days' leave, and private health cover.
- Other info: Be part of a dynamic team committed to clinical excellence and community service.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisational skills, and a passion for patient care are essential.
The predicted salary is between 30000 - 40000 £ per year.
What’s in it for you? As a Clinical Co-ordinator, you will play a vital part in supporting our clinical teams, delivering a first-class service to our patients, and we can promise you that you will be valued! You will be at the heart of our patient journey, ensuring smooth day-to-day operations, supporting our Audiologists and Hearing Care Assistants, and helping us deliver clinical excellence across our network. And we support you in your role by providing structured systems and processes, along with a collaborative team to help you succeed. For us, patients come before performance.
You will also receive:
- A flexible working environment – remote from home
- Great training and development opportunities
- Competitive salary
- 34 days’ annual leave (including bank holidays)
- Private health cover
- Amazing discounts, savings and rewards through our reward gateway
- Standard Pension Contribution
- Company sick pay, should you ever need it
About the Role: Working remote to support our Team in Scotland. Have you got what it takes to be part of our Audiology family? It takes a highly organised and customer-focused individual to join our team, supporting our clinicians and helping deliver an exceptional patient experience. So, you'll need to be proactive, adaptable and a strong communicator. We’re actively looking for Clinical Co-ordinators who share our passion for patient care and operational excellence. Experience in a healthcare, audiology or patient-focused role is preferred.
You will play a key role in coordinating patient care and supporting the daily operations of our audiology services. Acting as a central point of contact, you will ensure patients, clinicians and partner practices are supported effectively. Your responsibilities will include managing incoming calls, booking and optimising appointment schedules, supporting patients with technical queries, processing stock requests and payments, and ensuring follow up actions are completed. You will also liaise with partner practices to manage clinic coverage, respond to website enquiries to convert leads into appointments, and support insurance and quotation processes for hearing devices. Working closely with dispensers and the wider team, you will help maintain efficient service delivery and a seamless patient journey.
What you’ll bring:
- Excellent telephone manner and strong communication skills
- Ability to explain technical information clearly and confidently
- Strong organisational and diary management skills
- Effective time management and ability to prioritise workload
- Confidence handling payments, invoicing and stock processes
- Proactive approach to managing patient enquiries and converting leads
- Problem-solving ability with sound judgement
- Ability to work independently and as part of a wider team
A good understanding of healthcare environments, patient confidentiality and systems (such as booking systems or CRM platforms) will be beneficial. Experience within audiology or a similar setting is advantageous but not essential.
About Amplify Hearing: Amplify Hearing provide hearing care in over 480 practices across the UK and we're growing fast. Our success is thanks to our amazing team of hearing specialists - Audiologists and Hearing Care Assistants. Our core values of transparency, honesty, adaptability, trust, and simplicity are at the heart of how we build long-standing relationships with our patients. We're passionate about providing the absolute best in clinical care, being independent and serving local communities.
What's Next? Join Amplify Hearing UK and become part of an organisation committed to innovation, growth, and making a difference. If you’re ready to embark on an exciting journey with a company that's committed to making a real difference in people's lives, we would love to hear from you.
Clinical Coordinator employer: Amplify Hearing group
At Amplify Hearing, we pride ourselves on being an exceptional employer, offering a flexible remote working environment that empowers our Clinical Coordinators to thrive while supporting our dedicated audiology teams in Scotland. With a strong focus on employee development, competitive benefits including 34 days of annual leave and private health cover, and a collaborative culture that prioritises patient care over performance, we ensure that every team member feels valued and integral to our mission of delivering outstanding clinical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and operational excellence. We want you to showcase your communication skills and problem-solving abilities, so role-play with a friend if you can!
✨Tip Number 3
Show your passion for patient care during the interview. Share specific examples of how you've gone above and beyond in previous roles. This will help us see that you truly align with our values and commitment to clinical excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our Audiology family.
We think you need these skills to ace Clinical Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in healthcare or patient-focused roles. We want to see how your skills align with our values and the specific responsibilities of the Clinical Coordinator position.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to explain technical information clearly. We love seeing examples of how you've effectively communicated in past roles!
Highlight Organisational Skills:As a Clinical Coordinator, you'll need to juggle multiple tasks. Use your application to showcase your organisational and time management skills. Share specific examples of how you've managed schedules or prioritised workloads in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our Audiology family!
How to prepare for a job interview at Amplify Hearing group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Coordinator. Familiarise yourself with the patient journey and how you can support the clinical teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve explained technical information clearly or resolved patient queries. This will show that you can handle the demands of the job.
✨Demonstrate Organisational Skills
Be ready to discuss your organisational strategies. You might want to share how you manage your time and prioritise tasks, especially in a busy environment. Consider bringing up specific tools or methods you use to keep everything on track.
✨Emphasise Your Patient-Centric Approach
Amplify Hearing values patient care above all else, so be prepared to talk about your passion for providing excellent service. Share experiences where you went above and beyond for patients or how you’ve contributed to a positive patient experience in past roles.
