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- Tasks: Lead the reception team and ensure top-notch customer service every day.
- Company: Join Amplify Guest Services, a top-rated workplace in hospitality.
- Benefits: Enjoy a supportive environment with great career growth and employee welfare.
- Why this job: Make a real impact by enhancing guest experiences and leading a dynamic team.
- Qualifications: Strong leadership skills and a passion for exceptional customer service.
- Other info: Full-time role in London with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Amplify Guest Services is dedicated to providing businesses with exceptional client and guest experiences while fostering a workplace that values top talent. Known for creating outstanding customer journeys, the company ensures that all guest service touchpoints reflect clients' brand identities. With a strong focus on employee welfare, Amplify Guest Services has been recognized as one of the Best Places to Work in Hospitality. With an inclusive and supportive ethos, the organization empowers employees to thrive and deliver excellence.
This is a full-time on-site role located in the London Area, United Kingdom, for a Reception Supervisor. The Reception Supervisor will oversee day-to-day front desk operations, ensuring excellent customer service, smooth receptionist duties, and cohesive teamwork among staff.
Responsibilities include:
- Managing and training reception team members
- Maintaining customer satisfaction
- Coordinating schedules
- Handling escalated issues promptly and professionally
- Implementing operational policies
- Supporting team performance
Qualifications:
- Strong Supervisory Skills, including team management and ability to lead by example
- Exceptional Customer Service and Communication skills to build positive client relationships
- Proficiency in Receptionist Duties, such as managing bookings and front desk operations
- Experience in Training team members to uphold company standards
- Organizational skills, attention to detail, and the ability to handle multiple tasks efficiently
- Previous experience in guest services or hospitality is a plus
Reception Supervisor employer: Amplify Guest Services
Contact Detail:
Amplify Guest Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for guest services shine through. Remember, they’re looking for someone who fits their inclusive and supportive ethos.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our amazing team at Amplify Guest Services.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Supervisory Skills: Make sure to highlight your experience in managing teams and leading by example. We want to see how you've successfully trained others and maintained high standards in customer service.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to reflect the specific skills and experiences that match the Reception Supervisor role. We love seeing candidates who understand our ethos and values.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language to showcase your exceptional communication skills, as this is key in building positive client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amplify Guest Services
✨Know the Company Inside Out
Before your interview, take some time to research Amplify Guest Services. Understand their values, mission, and what makes them a top place to work in hospitality. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you led by example and maintained high standards of customer service.
✨Practice Customer Service Scenarios
Expect to be asked about handling difficult customer situations. Think of specific scenarios where you turned a negative experience into a positive one. Practising these responses will help you articulate your exceptional customer service skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the company's success.
