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- Tasks: Manage customer appointments and provide exceptional service at our Finchley branch.
- Company: Join Amplifon, a global leader in hearing solutions with a supportive team culture.
- Benefits: Earn a competitive salary plus commission, with opportunities for professional growth.
- Why this job: Be part of a passionate team making a real difference in customers' lives.
- Qualifications: Customer-focused attitude and basic computer skills; sales experience is a plus.
- Other info: Flexible hours and potential for career advancement within the company.
The predicted salary is between 13728 - 19219 £ per year.
We are looking for a Sales and Customer Service Advisor to join our high street branch in Finchley. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don't worry if you don't have all the experience we have listed below, as we believe the right attitude is key for this position.
What you will be doing:- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
- Manage the relationship with existing and potential customers to offer appropriate promotions, appointments and hearing solutions.
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products.
- The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Have an understanding of and commitment to the Amplifon vision & values.
- Strong organisational skills, and the ability to plan and prioritise your own workload.
Starting with this role Amplifon will offer development opportunities towards more senior roles within the company. Join our network of passionate Sales And Customer Service Advisors and apply now!
Sales And Customer Service Advisor (Southampton) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Southampton)
✨Tip Number 1
Get to know the company! Research Amplifon and understand their values and vision. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Sales And Customer Service Advisor (Southampton)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to managing customer relationships or sales, as these are key for us at Amplifon.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your achievements and how they align with what we’re looking for in a Sales and Customer Service Advisor.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team in Southampton.
How to prepare for a job interview at Amplifon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales and Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing the diary, making calls, and providing a warm welcome. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
Since this role is all about customer devotion, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to build relationships and provide exceptional service, as this is crucial for success in the role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you manage your workload and prioritise tasks. You might even want to mention any tools or methods you use to stay organised, especially if they relate to appointment booking or customer databases.
✨Embrace the Amplifon Vision
Familiarise yourself with Amplifon's vision and values. During the interview, express your commitment to these principles and how you can contribute to the company's goals. Showing that you align with their culture can set you apart from other candidates.
