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For Companies At a Glance
- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to exceptional customer care.
- Benefits: Earn commission, enjoy world-class training, and explore international opportunities within a supportive team.
- Why this job: Be part of a close-knit family, make a real impact, and develop your career in a dynamic setting.
- Qualifications: No specific experience required; just bring your positive attitude and passion for customer service!
- Other info: Flexible hours available, perfect for students looking to balance work and studies.
The predicted salary is between 14300 - 20000 £ per year.
Sales And Customer Service Advisor
Leicester
Hours: 22 | Mon, Tue, Wed, Thu(10am – 4pm).
Salary: £14,300p.a. + Variable commission scheme
A Career to Be Proud Of…
We are looking for a Sales and Customer Service Advisor to join our high street branch in Leicester. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don\’t worry if you don\’t have all the experience we have listed below, as we believe the right attitude is key for this position
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customer.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products
What we are looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
You will also demonstrate
- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload
- Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.
Join our network of passionate Sales And Customer Service Advisors and apply now!
\’This role is also known as \’Customer Success\’, Client Advisor\’, \’Customer Service Advisor\’, \’Customer Care Assistant\’, ‘Customer Care Specialist’, ‘Receptionist’
“#IND1”
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Sales And Customer Service Advisor (Leicester) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Leicester)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding the company's ethos will help you align your responses during any interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, showcasing your ability to provide exceptional service.
✨Tip Number 3
Research common sales techniques and be prepared to discuss how you can apply them in the role. Showing that you have a proactive mindset and are willing to learn will impress potential employers.
✨Tip Number 4
Network with current or former employees of Amplifon on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Sales And Customer Service Advisor (Leicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise your customer service experience, sales skills, and any familiarity with appointment booking systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully managed customer relationships or contributed to sales targets in previous roles.
Highlight Your Soft Skills: In your application, focus on soft skills such as communication, organisation, and adaptability. These are crucial for the role, so provide examples of how you've demonstrated these qualities in past experiences.
Show Enthusiasm for the Company: Research Amplifon and express your enthusiasm for their vision and values in your application. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Amplifon
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role is all about being a people champion.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of ways you've successfully promoted products or services in the past and be ready to share those stories.
✨Emphasise Your Organisational Skills
Since managing the diary and appointments is crucial for this role, be prepared to talk about how you prioritise tasks and manage your time effectively. You might want to give examples of how you've handled multiple responsibilities in previous jobs.
✨Be Ready for Change
This position requires a pro-active mindset and the ability to adapt to changes. Think of instances where you've had to adjust quickly to new situations and how you managed to stay positive and flexible.
