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- Tasks: Manage customer appointments, provide excellent service, and promote products in a vibrant store.
- Company: Join Amplifon, a global leader in hearing solutions with a supportive team culture.
- Benefits: Earn a competitive salary plus commission, with world-class training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your sales and service skills.
- Qualifications: Customer-focused attitude, basic computer skills, and a willingness to learn.
- Other info: Flexible hours and a chance to grow within a dynamic company.
The predicted salary is between 14300 - 20000 £ per year.
We are looking for a Sales & Customer Service Advisor to join our high street branch in Finchley. You will be working on the reception desk, managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop. We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales & Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists. We are looking for the right person for this role, so don't worry if you don't have all the experience we have listed below, as we believe the right attitude is key for this position.
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
- Manage the relationship with existing and potential customers to offer appropriate promotions, appointments and hearing solutions.
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products.
What we are looking for?
- The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
- You will also demonstrate computer literacy including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Have an understanding of and commitment to the Amplifon vision & values.
- Strong organisational skills, and the ability to plan and prioritise your own workload.
Starting with this role Amplifon will offer development opportunities towards more senior roles within the company. Join our network of passionate Sales & Customer Service Advisors and apply now!
Sales And Customer Service Advisor (Finchley) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Finchley)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplifon. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you come in for your interview. It shows that you take the opportunity seriously and are ready to represent Amplifon well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision. Plus, it’s just good manners!
We think you need these skills to ace Sales And Customer Service Advisor (Finchley)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to tailor your application to the Sales & Customer Service Advisor role. Highlight any relevant experience or skills that match what we’re looking for, especially your customer service and sales abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Finchley.
How to prepare for a job interview at Amplifon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales and Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing the diary, making calls, and providing a warm welcome. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to personalise interactions and demonstrate total customer devotion, as this is crucial for success in the role.
✨Demonstrate Your Sales Savvy
Brush up on your sales skills and think of ways you can contribute to generating revenue. Be ready to discuss any previous experience you have with upselling or promoting products, as well as how you can support audiologists in achieving their sales targets.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
