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- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions, dedicated to exceptional customer care.
- Benefits: Earn commission, enjoy world-class training, and explore international career opportunities.
- Why this job: Be part of a close-knit team that values your attitude and offers growth potential.
- Qualifications: No specific experience required; just bring your passion for customer service and a proactive mindset.
- Other info: This role is perfect for those looking to kickstart their career in sales and customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Sales and Customer Service Advisor to join our high street branch in Walthamstow. You will be working on the reception desk, managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don't worry if you don't have all the experience we have listed below, as we believe the right attitude is key for this position.
What you will be doing:
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
- Manage the relationship with existing and potential customers to offer appropriate promotions, appointments and hearing solutions.
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products.
What we are looking for:
- The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
- You will also demonstrate computer literacy, including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Have an understanding of and commitment to the Amplifon vision & values.
- Strong organisational skills, and the ability to plan and prioritise your own workload.
Starting with this role Amplifon will offer development opportunities towards more senior roles within the company. Join our network of passionate Sales And Customer Service Advisors and apply now!
Sales And Customer Service Advisor (Walthamstow) employer: Amplifon AG
Contact Detail:
Amplifon AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Walthamstow)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will prepare you to demonstrate your ability to handle customer interactions effectively, which is crucial for this position.
✨Tip Number 3
Research the local market in Walthamstow and understand the demographics of potential customers. Being knowledgeable about the community can help you tailor your approach and show that you’re proactive about driving sales.
✨Tip Number 4
Network with current or former employees of Amplifon if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Sales And Customer Service Advisor (Walthamstow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise your customer service experience, sales skills, and any familiarity with appointment booking systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully managed customer relationships or contributed to sales targets in previous roles.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, pro-active mindset, and ability to work independently. These traits are crucial for the role, so provide examples of how you've demonstrated them in past experiences.
Research Amplifon: Familiarise yourself with Amplifon's vision and values. Understanding the company culture will help you tailor your application and demonstrate your commitment to their mission during the interview process.
How to prepare for a job interview at Amplifon AG
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs, as this role is all about being a people champion.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of specific instances where you successfully promoted products or services.
✨Be Proactive and Adaptable
The company values a proactive mindset, so be ready to talk about times when you've had to adapt to changes or take initiative. Show that you're flexible and can handle various tasks with ease.
✨Organisational Skills Matter
Since you'll be managing appointments and stock levels, it's crucial to demonstrate your organisational skills. Prepare to explain how you prioritise tasks and manage your workload effectively.
