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- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to exceptional customer care.
- Benefits: Enjoy flexible hours, commission opportunities, and world-class training with potential for international roles.
- Other info: This role is perfect for students seeking part-time work with real career development potential.
- Why this job: Be part of a close-knit team that values your attitude and offers growth within the company.
- Qualifications: No specific experience required; just bring your passion for customer service and a proactive mindset.
Sales And Customer Service Advisor (Reading)
READING, BERKSHIRE, United Kingdom
Job Info
Job Description
Sales And Customer Service Advisor
Reading
Hours: 22 | Mon-Thur (10am – 4pm).
We are looking for a Sales and Customer Service Advisor to join our high street branch in Reading. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don\’t worry if you don\’t have all the experience we have listed below, as we believe the right attitude is key for this position
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customer.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products
What we are looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
You will also demonstrate
- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload
- Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.
Join our network of passionate Sales And Customer Service Advisors and apply now!
\’This role is also known as \’Customer Success\’, Client Advisor\’, \’Customer Service Advisor\’, \’Customer Care Assistant\’, ‘Customer Care Specialist’, ‘Receptionist’, “Host”, “Front Desk”, “Front of House”, “Personal Assistant”, “Admin”, “Part-time”, \”Partime\”, \”Part-time\”
Unit 2 7 Cheapside, Reading, RG1 7AQ, GB
#J-18808-Ljbffr
Sales And Customer Service Advisor (Reading) employer: Amplifon AG
Contact Detail:
Amplifon AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Reading)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident when discussing how you would handle various customer interactions in the role.
✨Tip Number 3
Research common sales techniques and be prepared to discuss how you can apply them in a customer service context. This will demonstrate your proactive mindset and ability to contribute to revenue generation.
✨Tip Number 4
Network with current or former employees of Amplifon if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales And Customer Service Advisor (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise any previous customer service or sales experience, as well as your ability to manage appointments and relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully managed customer relationships or contributed to sales targets in the past.
Highlight Your Skills: In your application, clearly outline your computer literacy, organisational skills, and any experience with appointment booking systems. These are key attributes for the role, so make them stand out.
Show Enthusiasm for the Brand: Demonstrate your understanding of Amplifon's vision and values in your application. Express your eagerness to be part of their team and contribute to their success in providing exceptional customer care.
How to prepare for a job interview at Amplifon AG
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs, as this role requires total customer devotion.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of specific instances where you successfully promoted products or services.
✨Exhibit Organisational Skills
Since managing the diary and appointments is crucial, be ready to explain how you prioritise tasks and manage your time effectively. You might want to share a method or tool you use to stay organised.
✨Emphasise Your Proactive Mindset
The company values flexibility and a proactive approach. Be prepared to discuss situations where you've adapted to change or taken initiative to solve problems without supervision.