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For Companies At a Glance
- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to exceptional customer care.
- Benefits: Enjoy commission opportunities, world-class training, and potential for international career growth.
- Why this job: Be part of a close-knit team that values your attitude and offers personal development.
- Qualifications: No specific experience required; just bring your passion for customer service and a proactive mindset.
- Other info: Flexible hours available, perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Sales And Customer Service Advisor (Leicester)
LEICESTER, LEICESTERSHIRE, United Kingdom
Job Info
- Job Category Client Advisor
- Contract Type Permanent Contract
Job Description
Sales And Customer Service Advisor
Hours: 22 | Mon, Tue, Wed, Thu(10am – 4pm).
We are looking for a Sales and Customer Service Advisor to join our high street branch in Leicester. You will be working on the reception desk managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don\’t worry if you don\’t have all the experience we have listed below, as we believe the right attitude is key for this position
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customer.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products
What we are looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
You will also demonstrate
- Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload
- Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.
Join our network of passionate Sales And Customer Service Advisors and apply now!
\’This role is also known as \’Customer Success\’, Client Advisor\’, \’Customer Service Advisor\’, \’Customer Care Assistant\’, ‘Customer Care Specialist’, ‘Receptionist’
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Sales And Customer Service Advisor (Leicester) employer: Amplifon AG
Contact Detail:
Amplifon AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Leicester)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding the company's ethos will help you align your responses during any interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will help you feel more confident when discussing how you would handle various customer interactions.
✨Tip Number 3
Research the products and services offered by Amplifon, especially those related to audiology. Being knowledgeable about what you’ll be promoting can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Amplifon on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Sales and Customer Service Advisor role.
We think you need these skills to ace Sales And Customer Service Advisor (Leicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales and Customer Service Advisor role. Emphasise any previous customer service roles, sales experience, and your ability to manage appointments or databases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully managed customer relationships or contributed to sales targets in the past.
Highlight Soft Skills: In your application, focus on soft skills such as communication, organisation, and problem-solving. These are crucial for the role, so provide examples of how you've demonstrated these skills in previous positions.
Show Enthusiasm for the Company: Research Amplifon and express your enthusiasm for their vision and values in your application. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Amplifon AG
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs, as this role requires a strong commitment to customer satisfaction.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of specific instances where you successfully promoted products or services and how that contributed to revenue generation.
✨Emphasise Organisational Skills
Since managing the diary and appointments is crucial for this role, be ready to talk about your organisational skills. Provide examples of how you've effectively managed your time and prioritised tasks in past positions.
✨Be Proactive and Adaptable
The company values a proactive mindset, so come prepared to discuss how you've adapted to changes in previous roles. Share stories that demonstrate your flexibility and willingness to take initiative when faced with challenges.
