At a Glance
- Tasks: Join our IT Support team to resolve tech issues and support innovative projects.
- Company: Amplifi Capital, a leader in ethical lending and fintech innovation.
- Benefits: Competitive salary, 25 days leave, health insurance, and gym membership.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Make a real impact in fintech while growing your career in a dynamic environment.
- Qualifications: Knowledge of Microsoft OS, troubleshooting skills, and a passion for IT.
The predicted salary is between 24000 - 36000 £ per year.
About us: One-third of the UK's working-age population struggles to access affordable credit — and at Amplifi Capital, we're committed to changing that. Our mission is to improve the nation's financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Amplifi Capital Limited (ACL) is proud to be one of the top lenders in the UK's near-prime unsecured personal loans market. Our customer-first approach and innovative solutions have driven remarkable growth — increasing new customer volumes fivefold in just two years. Our two flagship brands, My Community Finance (credit broking) and Reevo Money, are designed to meet diverse customer needs while promoting financial inclusion.
As the leading name in the UK credit union market, with the two largest credit unions on our platform, we're setting new standards for ethical lending. But our ambition goes further: we aim to become the biggest player in the UK personal loan market for the near-prime segment. By staying customer-centric and leveraging cutting-edge technology, Amplifi Capital is redefining what responsible lending looks like.
The Role: We're seeking an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. This position is based in our Leeds office, but you will support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast-paced environment.
You will be responsible for helping prioritise the outstanding workload in our Service Desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives. This role is based on-site in Leeds, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
- Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
- Resolution of all support issues and requests via telephone, Remote Desktop, or desk side assistance.
- Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
- Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
- Assist with installation and maintenance of internal IT infrastructure.
- Routine systems administration tasks.
- Administration of hardware inventories and software licences.
- Participate in SOC alert monitoring process and escalations.
- Onboarding/offboarding of work colleagues.
Why Join Us:
- Innovative Environment: Work at the forefront of fintech innovation, contributing to cutting-edge projects that shape the industry's future.
- Career Growth: Enjoy opportunities for professional development and growth within a dynamic and rapidly expanding company.
- Collaborative Culture: Join a collaborative and diverse team that values creativity, teamwork, and knowledge sharing.
- Impactful Work: Contribute to data-driven solutions that have a direct impact on improving financial services for our near-prime customers.
Requirements:
- Strong knowledge of Microsoft Operating Systems Windows 11.
- Experience with Apple Mac hardware, software, and operating systems an advantage.
- Experience of Entra ID/MS Azure, Intune an advantage, but not essential.
- Keen interest in Information Technology, computer hardware and software.
- Experience of troubleshooting PC hardware and software issues.
- Office 365 usage, support, and troubleshooting.
- Awareness of AV, Anti-malware, and Incident Management processes.
- Experience with meeting room audio/visual collaboration equipment and systems.
Benefits:
- Competitive salary
- 25 days annual leave
- Pension
- Subsidised Nursery Scheme
- Subsidised Gym Membership
- Discount shopping
- Private health insurance via Bupa
- Sociable company
Commitment: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.
Junior IT Support Engineer in Leeds employer: Amplifi Capital
Amplifi Capital is an exceptional employer, offering a vibrant and innovative work environment in Leeds where you can contribute to meaningful projects that enhance financial inclusion. With a strong focus on employee growth, we provide ample opportunities for professional development within our dynamic IT Support team, all while enjoying a collaborative culture that values creativity and teamwork. Our competitive benefits package, including generous annual leave and health insurance, ensures that our employees are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amplifi Capital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amplifi Capital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amplifi Capital!
✨Direct Apply to Amplifi Capital
Let's not forget to apply directly through the Amplifi Capital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amplifi Capital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amplifi Capital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amplifi Capital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
