Junior IT Support Engineer in Leeds

About us: One-third of the UK's working-age population struggles to access affordable credit — and at Amplifi Capital, we're committed to changing that. Our mission is to improve the nation's financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.

Amplifi Capital Limited (ACL) is proud to be one of the top lenders in the UK's near-prime unsecured personal loans market. Our customer-first approach and innovative solutions have driven remarkable growth — increasing new customer volumes fivefold in just two years. Our two flagship brands, My Community Finance (credit broking) and Reevo Money, are designed to meet diverse customer needs while promoting financial inclusion.

As the leading name in the UK credit union market, with the two largest credit unions on our platform, we're setting new standards for ethical lending. But our ambition goes further: we aim to become the biggest player in the UK personal loan market for the near-prime segment. By staying customer-centric and leveraging cutting-edge technology, Amplifi Capital is redefining what responsible lending looks like.

The Role: We're seeking an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. This position is based in our Leeds office, but you will support issues for our business users across London and Noida (India).

As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast-paced environment.

You will be responsible for helping prioritise the outstanding workload in our Service Desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives. This role is based on-site in Leeds, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.

Responsibilities:

• Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
• Resolution of all support issues and requests via telephone, Remote Desktop, or desk side assistance.
• Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
• Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
• Assist with installation and maintenance of internal IT infrastructure.
• Routine systems administration tasks.
• Administration of hardware inventories and software licences.
• Participate in SOC alert monitoring process and escalations.
• Onboarding/offboarding of work colleagues.

Why Join Us:

• Innovative Environment: Work at the forefront of fintech innovation, contributing to cutting-edge projects that shape the industry's future.
• Career Growth: Enjoy opportunities for professional development and growth within a dynamic and rapidly expanding company.
• Collaborative Culture: Join a collaborative and diverse team that values creativity, teamwork, and knowledge sharing.
• Impactful Work: Contribute to data-driven solutions that have a direct impact on improving financial services for our near-prime customers.

Requirements:

• Strong knowledge of Microsoft Operating Systems Windows 11.
• Experience with Apple Mac hardware, software, and operating systems an advantage.
• Experience of Entra ID/MS Azure, Intune an advantage, but not essential.
• Keen interest in Information Technology, computer hardware and software.
• Experience of troubleshooting PC hardware and software issues.
• Office 365 usage, support, and troubleshooting.
• Awareness of AV, Anti-malware, and Incident Management processes.
• Experience with meeting room audio/visual collaboration equipment and systems.

Benefits:

• Competitive salary
• 25 days annual leave
• Pension
• Subsidised Nursery Scheme
• Subsidised Gym Membership
• Discount shopping
• Private health insurance via Bupa
• Sociable company

Commitment: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.