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- Tasks: Provide top-notch technical support and resolve complex customer issues.
- Company: Dynamic tech company focused on customer experience and innovation.
- Benefits: Remote work, Flexi Fridays, competitive pension, and more perks.
- Why this job: Join a team that values problem-solving and enhances customer satisfaction.
- Qualifications: Experience in Support Desk and familiarity with ITSM tools.
- Other info: Flexible working environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A technology company in the UK is seeking a Support Analyst to provide high-quality technical support to customers and partners. This role involves diagnosing and resolving complex issues, managing support tickets, and ensuring excellent customer experience.
Ideal candidates will have prior experience in a Support Desk environment, a focus on problem-solving, and familiarity with ITSM tools. The position offers remote work flexibility and a range of employee benefits including Flexi Fridays and a competitive pension.
Remote Support Analyst — ITSM & Customer Experience in London employer: Amplience
Contact Detail:
Amplience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Analyst — ITSM & Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Support Analyst role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on your problem-solving skills and be ready to discuss how you've tackled complex issues in the past. Use real examples that showcase your experience with ITSM tools and customer support.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your relevant experience and show us why you’d be a great fit for the role.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Remote Support Analyst — ITSM & Customer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Support Desk environment. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and familiarity with ITSM tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer support and how your previous experiences have prepared you for this role. We love a good story!
Showcase Your Technical Skills: In your application, be sure to mention any specific technical skills or tools you’ve used that relate to the job. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Amplience
✨Know Your ITSM Tools
Make sure you brush up on the ITSM tools mentioned in the job description. Familiarity with these tools will not only help you answer technical questions but also show that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed and resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Customer Experience
Since this role focuses on customer experience, be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions led to improved customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
